Integration Hub Remote Process Sync

Step through an example of how to build a Remote Process Sync integration in order to link the automated processes of two ServiceNow instances together.

Establish a synchronization relationship between records that reside on separate instances.

Create a correlation between a record on the local instance and a record on a remote instance. A correlation identifies a remote system and a local record to synchronize. Each instance maintains a copy of the correlation, which contains a set of shared correlation identifiers. Remote Process Sync actions and flows use the correlation identifiers to synchronize records.

Get the list of attachments associated with a specified local record. Use the output of this action to synchronize the attachments of a local record with the attachments of a remote record.

Learn the basics of setting up a Remote Process Sync integration in order to link the automated processes among two or more ServiceNow instances together.

Identify the attachments already associated with a local record to determine which remote attachments require synchronization. Use the output of this action to request missing attachments from the remote system.

Integration Hub Remote Process Sync enables you to set up one-way or bidirectional integrations among multiple ServiceNow instances, so that your process flows stay in sync.

Look up an active correlation by a specified local correlation ID. The local correlation ID identifies the correlation on the local instance. Remote Process Sync actions and flows use the returned correlation to synchronize a local record with a record on a remote system.

Look up an active correlation by a specified local record sys_id. The local record is the record the correlation synchronizes on the local instance. Remote Process Sync actions and flows use the returned correlation to synchronize a local record with a record on a remote system.

Move attachments from a correlation record to the local record it synchronizes. This action looks up the correlation record by its sys_id.For existing actions and subflows, copy the short description from the product documentation, or insert a content reference to it. For new actions and subflows, create reusable content and insert a content reference to the short description.

Learn how to use actions in outbound and inbound flows for your Integration Hub Remote Process Sync integration.

View detailed statistics for your Remote Process Sync integrations. The Remote Process Sync Dashboard helps you monitor the health and performance of RPS by collecting and visualizing metrics such as records processed, queue sizes, processing times, and error states.

Copy and configure the sample subflows to synchronize processes between multiple instances. Use an inbound subflow to parse incoming record data. Use an outbound subflow to send record data to a remote instance.

Refer to the list of system properties for Remote Process Sync to learn how to manage your process-oriented, multi-instance integration.

Request the transfer of the identified attachments using the specified correlation. The system moves attachments associated with the record on the remote system to the local system.

A sample Remote Process Sync subflow to process incoming payloads received from a remote instance. This subflow creates a correlation between a remote record and a local incident record. Copy this subflow and edit the actions that refer to the Incident table.

A sample Remote Process Sync subflow to send outgoing payloads to a remote instance. This subflow creates a correlation between a remote record and a local incident record. Copy this subflow and edit the input for the local record to the table of your choice.

Generate a captured payload, and send it to a remote system. This action should follow a Look Up Correlation action. Remote Process Sync flows use the returned correlation to check if a new correlation should be created.

Transform a Remote Process Sync payload from a JSON string to a complex object. Generate the object structure from a sample of the inbound payload.

Enable or disable synchronization of records by the specified correlation. Set an active correlation to inactive to disable synchronization of records. Set an inactive correlation to active to resume synchronization of records.