Configurations to use Workday SOAP Personal Auth

reference australia Updated Jul 7, 2026 2 min read configs-wd-hr-soap-personalauth.md
Raw file servicenow.com

Configure your ServiceNow instance to perform Workday HR SOAP based actions with personal authentication.

Personal authentication grants access to individual users, instead of a shared system account, when your Workday HR SOAP based actions run.

Provide the Workday HR base URL

Provide the base URL of your Workday HR instance in the Connection Details [connection_details] table. Spoke actions based on the SOAP API, use these details for the action execution.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Workday HR Spoke > Connection Details.

  2. Click the Show List related list.

  3. Click New.

  4. On the form, fill these values.

    Field Description
    Base URL Base URL of the Workday instance or tenant name. Enter the base URL in this format https://<workday_host_url>/ccx/service/<workday_tenant_name>
    Version Version of the API. For example, enter v33.2.
    Webservice Type Type of web service. Select SOAP.
  5. Click Save.

Configure the application registry for Workday HR SOAP API

Create an application registry so that the ServiceNow instance can request OAuth 2.0 tokens for personal authentication.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System OAuth > Application Registry.

  2. Open the record for WorkdayHR.

  3. On the form, fill in these values.

    Field Description
    Name Name to uniquely identify the record. For example, enter: Workday HR OAuth
    Application Application in which the record is applicable. Select Workday HR Spoke.
    Client ID Client ID created during the Workday HR API client configuration for personal authentication.
    Client Secret Client Secret created during the Workday HR API client configuration for personal authentication.
    Authorization URL OAuth authorization code endpoint from the Workday tenant.
    Token URL OAuth server token endpoint from the Workday tenant.
    Redirect URL Auth callback endpoint in this format:https://<instance>.service-now.com/outh_redirect.do
    Default Grant Type Grant type used to establish the token. Select Authorization Code.
    Active Option to actively use the application registry.
  4. Right-click the form header, and click Save.

Result

The application registry for personal authentication is configured.

Configure the connection and credential alias

Configure the connection and credential alias to authenticate ServiceNow requests to Workday HR using personal authentication.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Connection & Credential Aliases.

  2. Open the WorkdayHR record.

  3. From the Connections tab, select New.

  4. On the form, fill in these fields.

    Field Description
    Connection URL URL to make a connection to Workday HR.
    Field Description
    tenant_name Name of the Workday tenant.
    version Version of the Workday tenant.
  5. Click Save.

  6. Open the credential record and select the Integration Type.

    Option Description
    Personal Grants access to individual users.
    System Grants access to a group of users who can access the system.
  7. Select the Get OAuth Token link.

    You are redirected to the Workday HR portal for authentication. After your authentication is successful, an OAuth token is generated.

Result

The connection and credential alias for personal authentication is configured.

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