Set up Smartsheet spoke connection and credentials

task australia Updated Mar 12, 2026 1 min read set-up-smartsheet-connection-credentials.md
Raw file servicenow.com

Set up the connection and credential record to enable the ServiceNow® instance to get authenticated and connected to Smartsheet.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Connection & Credential Aliases.

  2. Open the record for the Smartsheet alias.

  3. From the Related Links section, select Create New Connection & Credential.

    The following example shows the Create New Connection & Credential link that you select to set up a connection and credential record.

    [Omitted image "smartsheet-connection-cred1.png"] Alt text: Smartsheet connection and credential record creation link.

  4. On the form, fill in these fields.

Field

Description

Name

User name that is used to connect to Smartsheet.

Connection URL

This field is automatically set to https://api.smartsheet.com. Note: Based on regions, replace the Connection URL with these respective URLs:

  • Smartsheet Gov: https://api.smartsheetgov.com/
  • Smartsheet Regions Europe: https://api.smartsheet.eu/
  • Smartsheet Regions Australia: https://api.smartsheet.au/

API Key

Application Programming Interface (API) key that is generated on Smartsheet. Note: To learn how to generate the API key, see Generate the Smartsheet Application Programming Interface (API) key.

5. Select **Create**.
A new connection and credential record is created in the **Connections** tab. This record is the default record unless you create another record and set that one as the default.

The following example shows that a connection and credential record is created and available under the **Connections** tab.

\[Omitted image "smartsheet-connection-cred-created.png"\] Alt text: Smartsheet connection and credential record created.
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