Set up Adobe Experience Platform spoke

task australia Updated Mar 12, 2026 3 min read setup-aep-spoke.md
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Integrate your Adobe Experience Platform account with your ServiceNow instance.

Before you begin

  • Request Integration Hub subscription
  • Activate Adobe Experience Platform spoke
  • Role required: admin

Configure a connection for the Adobe Experience Platform spoke

Configure a connection to your Adobe Experience Platform account. The Adobe Experience Platform spoke connection and credential alias uses this connection to perform actions in Adobe Experience Platform.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for AEP and click View Details.

    • To configure the default connection and credential alias record that is shipped with the Adobe Experience Platform spoke, click View Details.

      [Omitted image "adobe-exp-connection.png"] Alt text: Connection for the Adobe Experience Platform spoke

    • To manage more than one Adobe Experience Platform connection record, create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    [Omitted image "adobe-exp-connection-conf.png"] Alt text: Initial connection configuration.

  5. On the form, fill in these fields:

    Field Value required
    Connection Information
    Connection Name Name to identify the connection record. Defaults to Adobe Experience Platform.
    Connection URL Base URL for the Adobe Experience Platform API. Defaults to https://platform.adobe.io.
    Sandbox Name of the Adobe Experience Platform sandbox to use.
    API Key Same value as the OAuth Client ID.
    Organization ID IMS Organization ID, in the format: <org_id>@AdobeOrg.
    Credential Information
    Token URL Token URL for Adobe Experience Platform. Defaults to https://ims-na1.adobelogin.com/ims/token/v3.
    OAuth Client ID Client ID you created when registering your integration in the Adobe Developer Console.
    OAuth Client Secret Client secret you created when registering your integration in the Adobe Developer Console.
    OAuth Redirect URL Redirect URL of your ServiceNow instance in this format: https://<instance-name>.service-now.com/oauth_redirect.do.

    [Omitted image "adobe-exp-conf-temp.png"] Alt text: Configure a connection for the Adobe Experience Platform spoke.

  6. Click Configure and Get OAuth Token.

Result

The Adobe Experience Platform spoke is set up and integrated with the ServiceNow instance.

Note: This alias uses the Client Credentials OAuth grant type by default. All flows, whether interactive or running in the background, use app-level permissions rather than an individual user's permissions to perform actions.

Configure a connection for the Adobe Experience Platform data ingestion

Configure a connection to your Adobe Experience Platform account for data ingestion. The Adobe Experience Platform spoke connection and credential alias uses this connection to ingest data into Adobe Experience Platform.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for AEP_Ingestion and click View Details.

    • To configure the default connection and credential alias record that is shipped with the Adobe Experience Platform spoke for data ingestion, click View Details.

      [Omitted image "adobe-exp-ingestion-connection.png"] Alt text: Connection for the Adobe Experience Platform ingestion spoke

    • To manage more than one Adobe Experience Platform ingestion connection record, create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    [Omitted image "adobe-exp-ingestion-connection-conf.png"] Alt text: Initial connection configuration.

  5. On the form, fill in these fields:

    Field Value required
    Connection Information
    Connection Name Name to identify the connection record. Defaults to Adobe Experience Platform.
    Connection URL Base URL for the Adobe Experience Platform data ingestion API. Defaults to https://dcs.adobedc.net.
    Sandbox Name of the Adobe Experience Platform sandbox to use.
    API Key Same value as the OAuth Client ID.
    Organization ID IMS Organization ID, in the format: <org_id>@AdobeOrg.
    Credential Information
    Token URL Token URL for Adobe Experience Platform. Defaults to https://ims-na1.adobelogin.com/ims/token/v3.
    OAuth Client ID Client ID you created when registering your integration in the Adobe Developer Console.
    OAuth Client Secret Client secret you created when registering your integration in the Adobe Developer Console.
    OAuth Redirect URL Redirect URL of your ServiceNow instance in this format: https://<instance-name>.service-now.com/oauth_redirect.do.

    [Omitted image "adobe-exp-ingestion-conf-temp.png"] Alt text: Configure a connection for the Adobe Experience Platform ingestion spoke.

  6. Click Configure and Get OAuth Token.

Result

The Adobe Experience Platform ingestion spoke is set up and integrated with the ServiceNow instance.

Note: This alias uses the Client Credentials OAuth grant type by default. All flows, whether interactive or running in the background, use app-level permissions rather than an individual user's permissions to perform actions.

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