Set up the Amazon Connect spoke

---
title: Set up the Amazon Connect spoke
description: Integrate the ServiceNow instance and Amazon Connect account using AWS credential to authenticate ServiceNow requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/integration-hub/setup-amzn-connect.html
release: australia
product: Integration Hub
classification: integration-hub
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Amazon Connect Spoke, Integration Hub spokes, Build integrations, Integration Hub, Workflow Data Fabric]
---

# Set up the Amazon Connect spoke

Integrate the ServiceNow instance and Amazon Connect account using AWS credential to authenticate ServiceNow requests.

## Before you begin

-   Request an Integration Hub subscription
-   Activate the Amazon Connect spoke
-   Role required: admin

## Procedure

1.  Navigate to **All** > **Connections & Credentials** > **Connection & Credential Aliases**.

2.  Open for the record for **Amazon Connect**.

3.  From the **Credentials** tab, click **New**.

    The system displays the message `What type of Credentials would you like to create?`.

4.  Select **AWS Credentials**.

5.  On the form, fill these values.

<table id="table_any_shp_gfb"><thead><tr><th>

Field

</th><th>

Value required

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name to uniquely identify the connection record. For example, enter `Amazon Connect Cred`.

</td></tr><tr><td>

Active

</td><td>

Option to actively use the credential record.

</td></tr><tr><td>

Access Key ID

</td><td>

Access Key ID of the user with full access to Amazon Connect.

</td></tr><tr><td>

Secret Access Key

</td><td>

Secret Access Key of the user with full access to Amazon Connect.

</td></tr><tr><td>

Credential alias

</td><td>

Associated credential record.

</td></tr><tr><td>

Authentication Algorithm

</td><td>

Custom authentication algorithm for outbound signing requests. Select **Amazon Connect**.**Note:** Users are cautioned against directly modifying the default authentication algorithm.

</td></tr></tbody>
</table>6.  Click **Submit**.


## Result

The credential record the Amazon Connect spoke is created.