Set up the BigFix Inventory spoke

task australia Updated Mar 12, 2026 2 min read setup-bigfix.md
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Integrate the ServiceNow instance and the BigFix Inventory using an API key for authenticating ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the BigFix Inventory spoke.
  • BigFix Inventory administrator access to the BigFix Inventory portal.
  • Role required: admin.

Generate an API key

Generate an API key that enables your ServiceNow instance to request access to the BigFix Inventory instance.

Before you begin

BigFix Inventory requirements:

  • BigFix Inventory account
  • Role required: BigFix Inventory administrator

Complete these steps from your BigFix Inventory environment. For more information on installation and configuration, see BigFix V9.5 Inventory Documentation.

Procedure

  1. Log in to your BigFix Inventory portal.

  2. On the Overview page, select the Profile icon ([Omitted image "bigfix-inventory-spoke-profile-icon.png"] Alt text: Profile icon.).[Omitted image "bigfix-inventory-spoke-overview-page.png"] Alt text: BigFix Inventory portal Overview page.

  3. Select Profile.

  4. On the Edit User page, select the Show token link in the API Token field.[Omitted image "bigfix-inventory-spoke-api-token-link.png"] Alt text: Show token link in the API Token field.

  5. Copy the API token and store at a secure place.

  6. Navigate to Management > Configuration > Mail Setting.

  7. Configure the mail settings.

    [Omitted image "bigfix-mailsettings.png"] Alt text: Mail settings.

  8. Schedule exports of the required reports.

    1. Navigate to the required report under Reports, for example, Computers.

      [Omitted image "bigfix-report.png"] Alt text: BigFix reports.

    2. Select Schedule Export.

      [Omitted image "bigfix-comp-rep.png"] Alt text: Schedule export.

    3. On the form, specify the ServiceNow instance email address to which the report must be sent and the frequency and time at which the report must be emailed.

      [Omitted image "bigfix-scheduleexp.png"] Alt text: Schedule Export configurations.

    4. Save the configurations.

Configure the connection and credential record

Configure the connection and credential record that contains the information to request access to the BigFix Inventory instance.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, toggle and enable the Outbound connections.

  4. Locate the alias for BigFix_Inventory and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the BigFix Inventory spoke, click View Details.

      [Omitted image "bigfix-inventory-connection.png"] Alt text: Connection for the BigFix Inventory spoke

    • To manage more than one BigFix Inventory spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    [Omitted image "bigfix-inventory-connection-conf.png"] Alt text: Initial connection configuration.

  5. On the form, fill in these fields:

    Field Value required
    Connection Information
    Name Name of the connection established with the BigFix Inventory instance. The first connection's default name is automatically assigned to match the name specified in the Connections and Credentials form on the Connection & Credential Aliases page. To provide your custom name, create a connection record by selecting Add Connection.
    URL The URL your ServiceNow instance uses to connect to the BigFix Inventory instance.
    Credential Information
    API Key The key that your ServiceNow instance requires to access the BigFix Inventory instance. Enter the API key that you had generated in the BigFix Inventory portal. To learn how to generate an API key, seeGenerate an API key.

    [Omitted image "bigfix-inventory-conf-temp.png"] Alt text: Configure a connection for the BigFix Inventory spoke.

  6. Click Save.

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