Set up the Confluence Cloud spoke

task australia Updated Jul 31, 2025 2 min read setup-confluence-cloud.md
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Integrate the ServiceNow instance and Confluence Cloud by creating a custom OAuth 2.0 application in Confluence Cloud to authenticate ServiceNow requests.

Before you begin

  • Request an Integration Hub subscription.
  • Activate the Confluence Cloud spoke.
  • Atlassian role required: site admin
  • Role required: admin.

Obtain the value of Cloud ID

Obtain the value of Cloud ID of the cloud instance. This value is required during the configuration of the connection record in your ServiceNow instance.

Before you begin

Role required: admin

Procedure

  1. Log in to Atlassian Administration as an admin.

  2. Click Select against the required organization.

  3. From the Jira Software product, click Manage product access.

    A new window is opened and the URL is in this format: https://admin.atlassian.com/s/<Cloud-ID>/apps.

  4. Copy the value of the Cloud ID for later use.

Configure a connection for the Confluence spoke

Add and configure a Confluence Cloud connection to authenticate ServiceNow requests in the Confluence Cloud spoke.

Before you begin

Role required: admin.

Procedure

  1. Navigate to All > Process Automation > Workflow Studio.

  2. Click the Integrations tab.

  3. Under Connections, the Outbound connections are displayed by default.

  4. Locate the Confluence Cloud connection alias and click View Details.

    • To configure the default connection and credential alias record that is shipped along with the Confluence Cloud spoke, click View Details.

      [Omitted image "confluence-cloud-connection.png"] Alt text: Connection for the Confluence Cloud spoke with View Details highlighted.

    • To manage more than one Confluence Cloud spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections. If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.

    [Omitted image "confluence-cloud-connection-conf.png"] Alt text: Initial connection configuration with Configure highlighted.

  5. On the Connection form, fill in the fields.

    Field Description
    Connection Information
    Connection Name Name to uniquely identify the connection. For example, Confluence Cloud Spoke Connection.
    Connection URL URL of the Atlassian API endpoint: https://api.atlassian.com/ex/jira/{cloud-id}/. Replace {cloud-id} with value of the Cloud ID you had obtained previously.
    Additional Information
    Scopes By default, these scopes are provided: read:space:confluence, read:page:confluence, search:confluence, read:confluence-groups, write:confluence-groups, read:confluence-user, read:me, read:account, offline_access. You can modify the scopes as per your requirement.

    ß[Omitted image "confluence-cloud-conf-temp.png"] Alt text: Configure a connection for the Confluence Cloud spoke.

  6. Click Save and Get OAuth Token.

Result

The Confluence Cloud spoke is set up and integrated with the ServiceNow instance.

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