ITSM connector

---
title: ITSM connector
description: The ITSM connector comprises two connectors: the Windows Management Instrumentation \(WMI\) and PowerShell. The WMI connector enables you to interact with the Windows Operating System to get important information and the PowerShell connector enables you to perform various actions on IT services.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/integrate-applications/itsm.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Automation components, RPA Desktop Design Studio, Robotic Process Automation \(RPA\) Hub, Workflow Data Fabric]
---

# ITSM connector

The ITSM connector comprises two connectors: the Windows Management Instrumentation \(WMI\) and PowerShell. The WMI connector enables you to interact with the Windows Operating System to get important information and the PowerShell connector enables you to perform various actions on IT services.

-   To use the ITSM connectors, see [Use a connector in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/use-connector.md).
-   To expose the methods, see [Use connector method](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/use-connector-method.md).
-   To use the methods, see [Use a component in RPA Desktop Design Studio](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/configure-components.md).

-   **[PowerShell connector methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/connector-powershell-methods.md)**  
The PowerShell connector methods act as interfaces with the Microsoft PowerShell to send requests and get responses in the RPA Desktop Design Studio.
-   **[Parameters of the PowerShell connector methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/parameters-powershell-connectors.md)**  
Learn about the various parameters of the Microsoft PowerShell connector methods in RPA Desktop Design Studio.
-   **[WMI connector methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/connector-wmi-methods.md)**  
The Windows Management Instrumentation \(WMI\) connector methods act as interfaces with the WMI to send various requests and get responses in the RPA Desktop Design Studio.
-   **[Parameters for WMI connector methods](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/connector-wmi-method-parameters.md)**  
The parameters for the Windows Management Instrumentation \(WMI\) connector methods enable you to send custom inputs to the WMI to perform different actions such as get disk details, environment value, CPU usage, and more as part of an automation Workflow in RPA Desktop Design Studio.

**Parent Topic:**[Automation components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/integrate-applications/rpa-studio-automation-components.md)