Create an AI inquiry

---
title: Create an AI inquiry
description: Submit an AI inquiry to ask a question or request information related to AI governance, such as a question about a policy, a process, or a specific AI asset.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ac-create-ai-inquiry.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [AI inquiries, Managing tasks and approvals, Address action items, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Create an AI inquiry

Submit an AI inquiry to ask a question or request information related to AI governance, such as a question about a policy, a process, or a specific AI asset.

## Before you begin

Role required: sn\_ai\_governance.ai\_steward or sn\_ai\_asset\_mgmt.ai\_asset\_owner

## About this task

An AI inquiry routes a question or request for information to an assignment group or approver so you can get a documented response without opening a case or issue.

## Procedure

1.  Navigate to **All** > **AI Control Tower** > **Home** > **Activity Center** > **Work** > **Assigned to you**.

2.  Select the **Inquiries** sub-tab.

3.  Select **New**.

4.  Fill in the fields that describe the inquiry.

    |Field|Description|
    |-----|-----------|
    |Name|Name of the inquiry.|
    |Description|Description of the inquiry.|
    |State|Current state of the inquiry. Defaults to **New**.|
    |Priority|Priority of the inquiry.|
    |Requested by|User submitting the inquiry. Defaults to you.|
    |Requested on behalf of|User the inquiry is being submitted for, if different from the requester.|

5.  In the Assignment section, specify who should handle the inquiry.

    |Field|Description|
    |-----|-----------|
    |Assignment group|Group responsible for working the inquiry.|
    |Approvers|Users responsible for approving the inquiry.|
    |Assigned to|User assigned to work the inquiry.|
    |Watch list|Users who want to stay informed about the inquiry.|

6.  In the Primary origin section, identify where the inquiry originated.

    |Field|Description|
    |-----|-----------|
    |Business unit|Business unit associated with the inquiry.|
    |Location|Location associated with the inquiry.|

7.  In the Activity section, add any supporting notes or comments.

    |Field|Description|
    |-----|-----------|
    |Work notes \(Private\)|Internal notes about the inquiry that aren't visible to the customer.|
    |Additional comments \(Customer visible\)|Comments about the inquiry that are visible to the customer.|

8.  Save the inquiry.


## Result

The inquiry is created and appears in the **Inquiries** sub-tab, where the assignment group or approver can respond to it.