Issues

---
title: Issues
description: Track a problem identified with an AI asset, such as a performance or compliance gap, through to resolution with a documented action plan.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ac-issues.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [issue, action plan, remediation]
breadcrumb: [Managing tasks and approvals, Address action items, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Issues

Track a problem identified with an AI asset, such as a performance or compliance gap, through to resolution with a documented action plan.

An issue tracks a problem identified with an AI asset that needs a resolution or an action plan, such as a gap surfaced during a governance review. Related issues can be grouped under a parent issue so they can be tracked and managed together. For more information about governance records associated with AI systems, see [Governing AI asset risk and compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/gov-airc-ai-asset.md).

## Issue lifecycle

An issue starts in a new state and moves through analysis and response before you close it as complete or incomplete. An AI steward or asset owner creates the issue and assigns it to a user or group to work. The assignee analyzes the issue, documents a recommendation and an action plan, and moves it toward resolution.

## Where issues appear

Issues appear on the **Issues** sub-tab of the **Team**, **Assigned to you**, **Unassigned**, and **Submitted by you** tabs in Activity Center, depending on assignment.