Enable the ServiceNow Otto panel \(Lux UI\)

---
title: Enable the ServiceNow Otto panel \(Lux UI\)
description: Enable the ServiceNow Otto panel to have your AI assistant perform setup, configuration, and administrative tasks more quickly using natural language prompts.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-admin-center-lux-enable-otto-panel.html
release: australia
topic_type: task
last_updated: "2026-10-01"
reading_time_minutes: 2
keywords: [AI Admin Center, Now Assist Center, AI, AI setup]
breadcrumb: [Configure, AI Admin Center, Getting started with AI, Enable AI Experiences]
---

# Enable the ServiceNow Otto panel \(Lux UI\)

Enable the ServiceNow Otto panel to have your AI assistant perform setup, configuration, and administrative tasks more quickly using natural language prompts.

**Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md).

The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md).

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Before you begin

Role required: sn\_na\_center.nac\_admin

## About this task

The ServiceNow Otto panel must be enabled for administrators to use the conversational interface in AI Admin Center. When the panel is turned off, a banner appears on the home page notifying you that the conversational experience is unavailable, with a link to the settings page.

For more information on the general capabilities of the ServiceNow Otto panel, see [ServiceNow Otto panel \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md).

**Note:** This topic describes the AI Admin Center feature based on the Lux user interface \(UI\). If you're using the Next Experience UI for AI Admin Center, see the Next Experience UI version of this topic.

## Procedure

1.  Navigate to **All** > **AI Admin Center** > **Home** or **Admin** > **AI Admin Center**.

2.  Select **Settings** \(\[Omitted image "icon-aiac-lux-nav-settings.png"\] Alt text: Settings icon.\) in the side navigation panel.

    The Settings page opens.

3.  Under **ServiceNow Otto Experience** on the Settings page, select **ServiceNow Otto panel**.

4.  Select **Turn on** to enable the ServiceNow Otto panel.

5.  Select **Turn on** again to confirm.


## Result

The ServiceNow Otto panel is enabled and available globally using the ServiceNow Otto icon \(\[Omitted image "icon-aiac-lux-otto.png"\] Alt text: ServiceNow Otto icon.\). The panel understands where users are in the application and can personalize responses accordingly, streamlining the completion of tasks.

**Parent Topic:**[Configuring AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-now-assist-center.md)

**Related topics**  


[Confirm installation of AI Admin Center]()

[Enable the ServiceNow Otto panel \(Next Experience UI\)]()