Approvals
The approvals are requests created to either approve or reject an asset. The Approvals menu displays a list of Now Assist approvals.
Approval record
The Now Assist approval record displays Details and Playbook tabs.
The Details section displays all the details of an approval and the asset in review. The Assigned to field is editable and the rest of the fields are auto-populated.
The Playbook section displays the workflow for the Now Assist approvals to approve or reject an asset.
The Playbook templates list has a record of playbooks to configure an approval record in three steps:
- Review asset
- Evaluate asset
- Approve or reject an asset
The AI steward can save an approval record by clicking Save option and select the more actions icon to Cancel approval request or Delete approval request.
You can post your work notes in the Comment section and track the approval task requests from the Activity section.
For enabling Now Assist governance, default Approval Playbook is available.
The Approval Playbook feature is available for all Now Assist customers.
Note: If the onboarding playbook is present, then this feature isn’t available.
For information about creating AI Control Tower Approval Playbook to enable Now Assist governance, see Create a Playbook workflow in AI Control Tower.
For information about creating Now Assist approvals task, see .
--- title: Approvals description: The approvals are requests created to either approve or reject an asset. The Approvals menu displays a list of Now Assist approvals. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/approvals.html release: australia product: AI Control Tower classification: ai-control-tower topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [AI assets, AI Control Tower dashboard, Exploring AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences] --- # Approvals The approvals are requests created to either approve or reject an asset. The Approvals menu displays a list of Now Assist approvals. ## Approval record The Now Assist approval record displays **Details** and **Playbook** tabs. The **Details** section displays all the details of an approval and the asset in review. The Assigned to field is editable and the rest of the fields are auto-populated. The Playbook section displays the workflow for the Now Assist approvals to approve or reject an asset. The Playbook templates list has a record of playbooks to configure an approval record in three steps: - Review asset - Evaluate asset - Approve or reject an asset The AI steward can save an approval record by clicking **Save** option and select the more actions icon to **Cancel approval request** or **Delete approval request**. You can post your work notes in the **Comment** section and track the approval task requests from the **Activity** section. For enabling Now Assist governance, default Approval Playbook is available. The Approval Playbook feature is available for all Now Assist customers. **Note:** If the onboarding playbook is present, then this feature isn’t available. For information about creating AI Control Tower Approval Playbook to enable Now Assist governance, see [Create a Playbook workflow in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/create-a-playbook-workflow-for-now-assist-approvals.md). For information about creating Now Assist approvals task, see .
| title | Approvals |
| description | The approvals are requests created to either approve or reject an asset. The Approvals menu displays a list of Now Assist approvals. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/approvals.html |
| release | australia |
| product | AI Control Tower |
| classification | ai-control-tower |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | AI assetsAI Control Tower dashboardExploring AI Control Tower \(legacy\)AI Control Tower \(legacy\)Establishing AI governanceEnable AI Experiences |