Cases

---
title: Cases
description: You can view all the assigned and unassigned AI cases in a list view in the AI Control Tower.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/cases.html
release: australia
product: AI Control Tower
classification: ai-control-tower
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [AI assets, AI Control Tower dashboard, Exploring AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences]
---

# Cases

You can view all the assigned and unassigned AI cases in a list view in the AI Control Tower.

## Cases list view

You can view all the cases in a list view. You can perform actions such as search, filter, refresh, and personalize list features on the list view.

Select any case from the list, select **Edit-More Actions** to assign the case to yourself, or **Delete** or **Export** the selected case. You can also select **New** to create a new AI case.

The following image displays all the AI cases in a list view.

\[Omitted image "aict-cases.png"\] Alt text: List view of the cases on the AI assets page.

For information about creating AI cases from the AI cases tab in the AI Control Tower workspace, see [Create an AI case in the AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/create-ai-case-in-the-ai-control-tower.md)