Connecting with AI Agent Studio Via AI Gateway

task australia Updated Sep 10, 2026 1 min read connecting-with-servicenow-ai-agent-studio-via-ai-gateway.md
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Connecting with ServiceNow AI Agent Studio via AI Gateway.

Before you begin

Role required: an_aia.admin

Procedure

  1. Navigate to All > AI Agent Studio.

  2. Open an existing agent or create a new agent.

  3. Select Edit.

  4. Select Tools.

  5. Select +Add a tool.

  6. Select + New tool.

  7. Select Model Context Protocol.

  8. Select the MCP server from the list.

    Note: In AWH for AI Control Tower (2.0.0), unapproved MCP Servers appear in the list but tools can't be fetched until the server is approved in AI Control Tower.

  9. Select the specific tools from the MCP server that the agent should use.

  10. Select Save.

Result

The agent is configured to use the MCP Server through AI Gateway. All requests from the agent to the MCP Server are routed through AI Gateway for governance, security, and observability.

Parent Topic:https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/connect-to-mcp-servers.md

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