Create new AI issue form
Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case.
See the following table for a description of the field values.
|
Field |
Description |
|---|---|
|
Number |
Number of the issue. This field is automatically set to a request number. |
|
Name |
Name of the issue. For example, |
|
Issue source |
Source from where the issue was created. This field is automatically set to AI case. |
|
Issue type |
Type of the issue. The options are as follows:- Control design effectiveness failure: The control was poorly designed and cannot effectively prevent or detect the intended risk.
|
|
Classification |
Classification of the issue. The options are as follows:- Compliance
|
|
Location |
Location where the issue occurred. For example, Japan. |
|
State |
Workflow state of the issue. This field is automatically set to Review. The options are as follows:- New
For more information on Issue management workflow and life cycle, see View AI assets by life-cycle stage. |
|
Substate |
Substate of the issue. This field is auto-filled. |
|
Priority |
Urgency of the issue. It enables the team to triage requests effectively and respond based on how critical the request is. This field is automatically set to Review. The options are as follows:- Critical
|
|
Issue rating |
Rating of the issue. The options are as follows:- Very High
|
|
Description |
Description about the issue in detail. For example, ACME experienced a cyber attack that resulted in unauthorized access to internal systems. |
|
Assignment | |
|
Assignment group |
Group to whom the issue is assigned. For example, Risk Managers. |
|
Assigned to |
User to whom the issue is assigned. |
|
Issue manager group |
Manager group that the issue is assigned to. The options are as follows:- Compliance Managers
|
|
Issue manager |
Manager to whom the issue is assigned. |
|
Watch list |
Person who must be informed about the issue. |
|
Schedule | |
|
Due date |
Date when the issue is due. |
|
Confirmed date |
Confirmation date for the issue. This field is auto-filled. |
|
Created |
Date on which the issue is created. This field is automatically set to the current date and time. |
|
Closed |
Date on which the issue is closed. |
|
Planned start date |
Planned start date for the issue. |
|
Planned end date |
Planned end date for the issue. |
|
Duration |
Duration for the issue in days, hours, minutes, and seconds. |
|
Actual start date |
Actual start date for the issue. |
|
Actual end date |
Actual end date for the issue. |
|
Actual duration |
Actual duration for the issue in days, hours, minutes, and seconds. |
|
Issue grouping | |
|
Issue group rule |
Group rule for the issue. This field is auto-filled. |
|
Parent issue |
Parent issue that is associated with the issue. |
|
Action plan | |
|
Recommendation |
Recommendation for the issue. For example, |
|
Action plan |
Action plan for the issue. For example, |
|
Activity | |
|
Work notes (Private) |
Notes or information about the issue. |
|
Additional comments (Customer visible) |
Additional information about the issue that you want to share with your customers. |
|
Settings | |
|
Functional domain |
Functional domain that the issue belongs to. For example, an issue may belong to the AI Risk and Compliance domain. |
--- title: Create new AI issue form description: Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/create-a-new-ai-issue-form.html release: australia product: AI Control Tower classification: ai-control-tower topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 4 breadcrumb: [Create an AI issue in the AI Control Tower, Using AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences] --- # Create new AI issue form Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case. See the following table for a description of the field values. <table id="table_FloorForm"><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Number </td><td> Number of the issue. This field is automatically set to a request number. </td></tr><tr><td> Name </td><td> Name of the issue. For example, `Cyber Attack on Acme`. </td></tr><tr><td> Issue source </td><td> Source from where the issue was created. This field is automatically set to **AI case**. </td></tr><tr><td> Issue type </td><td> Type of the issue. The options are as follows:- **Control design effectiveness failure**: The control was poorly designed and cannot effectively prevent or detect the intended risk. - **Control operative effectiveness failure**: The control was well-designed but failed during execution or wasn't followed correctly. - **Control doesn’t meet requirement**: The control is in place but doesn't satisfy regulatory, policy, or business requirements. - **Control doesn’t exist**: There is no control present to address a known risk or requirement. - **Non-compliance to a regulation**: A law or regulation was not followed, potentially exposing the organization to penalties. - **Non-compliance to a policy**: An internal policy was not adhered to, which could lead to risks or inefficiencies. - **Improvement or suggestion to an existing policy**: A recommendation to enhance an existing policy for better clarity, coverage, or effectiveness. - **Recommendation for a new policy**: A proposal to create a new policy to address a gap or need that currently isn’t covered. - **Process optimization or improvement**: Opportunities identified to improve efficiency, accuracy, or effectiveness of a business process. - **Observation**: A general note or finding that may not be an issue now but could warrant attention. - **Data breach**: Unauthorized access, disclosure, or loss of sensitive or personal data. - **Fraud**: Intentional deception for personal or organizational gain, such as misappropriation of assets. - **Misstatement**: Errors or omissions in financial or operational reporting that misrepresent facts. - **Training**: Gaps or needs identified in knowledge or skills that require attention. - **Documentation**: Issues related to missing, outdated, or inaccurate documentation. - **Risk issue**: A broad risk-related concern that may not fall under other specific categories. - **Other**: Any issue that doesn't fit into the above types but is still worth tracking and resolving. </td></tr><tr><td> Classification </td><td> Classification of the issue. The options are as follows:- **Compliance** - **Risk** - **Audit** - **Vendor Risk** </td></tr><tr><td> Location </td><td> Location where the issue occurred. For example, Japan. </td></tr><tr><td> State </td><td> Workflow state of the issue. This field is automatically set to **Review**. The options are as follows:- **New** - **Analyze** - **Respond** - **Review** - **Closed Complete** - **Closed Incomplete** For more information on Issue management workflow and life cycle, see [View AI assets by life-cycle stage](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/view-ai-assets-lifecycle-stage.md). </td></tr><tr><td> Substate </td><td> Substate of the issue. This field is auto-filled. </td></tr><tr><td> Priority </td><td> Urgency of the issue. It enables the team to triage requests effectively and respond based on how critical the request is. This field is automatically set to **Review**. The options are as follows:- **Critical** - **High** - **Moderate** - **Low** - **Planning** </td></tr><tr><td> Issue rating </td><td> Rating of the issue. The options are as follows:- **Very High** - **High** - **Moderate** - **Low** - **Very Low** </td></tr><tr><td> Description </td><td> Description about the issue in detail. For example, ACME experienced a cyber attack that resulted in unauthorized access to internal systems. </td></tr><tr><td class="sub-head" colspan="2"> Assignment </td></tr><tr><td> Assignment group </td><td> Group to whom the issue is assigned. For example, Risk Managers. </td></tr><tr><td> Assigned to </td><td> User to whom the issue is assigned. </td></tr><tr><td> Issue manager group </td><td> Manager group that the issue is assigned to. The options are as follows:- **Compliance Managers** - **IT Risk Managers** - **Risk Managers** </td></tr><tr><td> Issue manager </td><td> Manager to whom the issue is assigned. </td></tr><tr><td> Watch list </td><td> Person who must be informed about the issue. </td></tr><tr><td class="sub-head" colspan="2"> Schedule </td></tr><tr><td> Due date </td><td> Date when the issue is due. </td></tr><tr><td> Confirmed date </td><td> Confirmation date for the issue. This field is auto-filled. </td></tr><tr><td> Created </td><td> Date on which the issue is created. This field is automatically set to the current date and time. </td></tr><tr><td> Closed </td><td> Date on which the issue is closed. </td></tr><tr><td> Planned start date </td><td> Planned start date for the issue. </td></tr><tr><td> Planned end date </td><td> Planned end date for the issue. </td></tr><tr><td> Duration </td><td> Duration for the issue in days, hours, minutes, and seconds. </td></tr><tr><td> Actual start date </td><td> Actual start date for the issue. </td></tr><tr><td> Actual end date </td><td> Actual end date for the issue. </td></tr><tr><td> Actual duration </td><td> Actual duration for the issue in days, hours, minutes, and seconds. </td></tr><tr><td class="sub-head" colspan="2"> Issue grouping </td></tr><tr><td> Issue group rule </td><td> Group rule for the issue. This field is auto-filled. </td></tr><tr><td> Parent issue </td><td> Parent issue that is associated with the issue. </td></tr><tr><td class="sub-head" colspan="2"> Action plan </td></tr><tr><td> Recommendation </td><td> Recommendation for the issue. For example, `Enhance cybersecurity measures and provide regular security training`. </td></tr><tr><td> Action plan </td><td> Action plan for the issue. For example, `Upgrade the firewall to the latest version and implement multi-factor authentication for all administrative accounts`. </td></tr><tr><td class="sub-head" colspan="2"> Activity </td></tr><tr><td> Work notes \(Private\) </td><td> Notes or information about the issue. </td></tr><tr><td> Additional comments \(Customer visible\) </td><td> Additional information about the issue that you want to share with your customers. </td></tr><tr><td class="sub-head" colspan="2"> Settings </td></tr><tr><td> Functional domain </td><td> Functional domain that the issue belongs to. For example, an issue may belong to the AI Risk and Compliance domain. </td></tr></tbody> </table>
| title | Create new AI issue form |
| description | Use the Create New Issue form to identify and manage issues related to the impacted areas for the reported AI case. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/create-a-new-ai-issue-form.html |
| release | australia |
| product | AI Control Tower |
| classification | ai-control-tower |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 4 |
| breadcrumb | Create an AI issue in the AI Control TowerUsing AI Control Tower \(legacy\)AI Control Tower \(legacy\)Establishing AI governanceEnable AI Experiences |