Create an AI issue in the AI Control Tower

---
title: Create an AI issue in the AI Control Tower
description: Identify and manage issues related to the impacted areas for the reported AI case in the AI Control Tower.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-control-tower/create-an-ai-issue-in-the-ai-control-tower.html
release: australia
product: AI Control Tower
classification: ai-control-tower
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using AI Control Tower \(legacy\), AI Control Tower \(legacy\), Establishing AI governance, Enable AI Experiences]
---

# Create an AI issue in the AI Control Tower

Identify and manage issues related to the impacted areas for the reported AI case in the AI Control Tower.

## Before you begin

Role required: sn\_grc\_ai\_gov.ai\_risk\_and\_compliance\_analyst or sn\_grc\_ai\_gov.ai\_risk\_and\_compliance\_manager

## Procedure

1.  Navigate to **All** > **AI Control Tower**.

2.  Go to the **AI cases** dashboard.

3.  On the AI cases dashboard, on the **AI cases** tab, select **Create issue**.

4.  On the form, fill in the fields.

    For a description of the field values on the Create New AI case, see [Create new AI issue form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-control-tower/create-a-new-ai-issue-form.md).

5.  Select **Save**.