Use AI specialists in the legacy AI Agent Studio

concept australia Updated Oct 13, 2026 1 min read ai-workforce-ais-use.md

Onboard and view the performance and activity of AI specialists inthe legacy AI Agent Studio.

Review performance

Track resolution and coverage rates, incident outcomes, reassignment reasons, and knowledge base article usage. Filter metrics by date and assignment group to find where the AI specialist needs tuning.
View activity

See which records the AI specialist has worked on, the state of each execution, and why an execution didn't complete. Rate individual executions as helpful or not helpful.
Manage access

Set the workspaces where the AI specialist operates, the roles that can use it, whether it's active and published, and whether users can create copies of it.
Create a copy

Configure a copy of an AI specialist with its own profile details, assignment group, manager, and role access. Copies keep the same kinds of tasks as the base AI specialist, but you can adjust how those tasks are configured.
Deactivate

Stop the AI specialist from acting on records and lists, for example while you edit its profile or tasks. You can reactivate it later from the Management tab.

Keywords use ai specialistuse ai workforceuse autonomous workforceai specialist performanceai specialist activityai specialist managementai specialist copyai specialist deactivate

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---
title: Use AI specialists in the legacy AI Agent Studio
description: Onboard and view the performance and activity of AI specialists in the legacy AI Agent Studio.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ai-workforce-ais-use.html
release: australia
topic_type: concept
last_updated: "2026-10-13"
reading_time_minutes: 1
keywords: [use ai specialist, use ai workforce, use autonomous workforce, ai specialist performance, ai specialist activity, ai specialist management, ai specialist copy, ai specialist deactivate]
breadcrumb: [Use, Autonomous Workforce, AI Agent Studio \(legacy\), AI agents and agentic workflows, Enable AI Experiences]
---

# Use AI specialists inthe legacy AI Agent Studio

Onboard and view the performance and activity of AI specialists inthe legacy AI Agent Studio.

-   **[Review performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/view-aiw-performance.md)**

    Track resolution and coverage rates, incident outcomes, reassignment reasons, and knowledge base article usage. Filter metrics by date and assignment group to find where the AI specialist needs tuning.

-   **[View activity](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/view-aiw-activity.md)**

    See which records the AI specialist has worked on, the state of each execution, and why an execution didn't complete. Rate individual executions as helpful or not helpful.

-   **[Manage access](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/manage-aiw-access.md)**

    Set the workspaces where the AI specialist operates, the roles that can use it, whether it's active and published, and whether users can create copies of it.

-   **[Create a copy](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/copy-aiw.md)**

    Configure a copy of an AI specialist with its own profile details, assignment group, manager, and role access. Copies keep the same kinds of tasks as the base AI specialist, but you can adjust how those tasks are configured.

-   **[Deactivate](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/deactivate-aiw.md)**

    Stop the AI specialist from acting on records and lists, for example while you edit its profile or tasks. You can reactivate it later from the Management tab.