Require AI steward approval for AI assets

task australia Updated Nov 2, 2026 1 min read aict-configure-ai-steward-approval.md
Raw file servicenow.com

Make sure every AI system, MCP server, or AI model is reviewed before deployment by requiring AI steward approval for that asset type and starting approval requests automatically.

Before you begin

Role required: sn_ai_governance.ai_steward or admin

About this task

Each change takes effect as soon as you select Activate or confirm Deactivate. There's no separate save step.

Procedure

  1. Navigate to All > AI Control Tower > Home > Settings > ServiceNow AI.

  2. Select the Builder controls tab.

  3. In the AI steward approval for AI assets section, set the approval requirement for each asset type.

Scenario

Steps

Require approval

On the AI systems, MCP servers, or AI models row, select Activate.

Stop requiring approval

  1. On the asset type's row, select Deactivate.
  2. In the confirmation dialog box, select Deactivate.
Without the requirement, assets of that type can be deployed without AI steward approval, but an AI asset manager can still request approval manually.
  1. In the Automated requests section, set whether approval requests are triggered automatically for AI assets.

Scenario

Steps

Start approval requests automatically

On the Automatically trigger playbooks row, select Activate.

Start approval requests manually

  1. On the Automatically trigger playbooks row, select Deactivate.
  2. In the confirmation dialog box, select Deactivate.
Starting approval requests automatically is recommended on production instances, so new AI assets don't wait for someone to request approval.

Result

The Status column shows Active for each requirement you turned on and Inactive for each one you turned off.

Parent Topic:Configuring builder controls

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI
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