Configuring AI Control Tower

---
title: Configuring AI Control Tower
description: Set up AI Control Tower so your organization can begin managing AI assets, enforcing governance policies, and tracking AI value.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aict-configuring.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI, configure]
breadcrumb: [AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Configuring AI Control Tower

Set up AI Control Tower so your organization can begin managing AI assets, enforcing governance policies, and tracking AI value.

Once you activate AI Control Tower and assign roles, you can begin managing your AI inventory and configuring governance behavior in the **Settings** tab. The core settings cover integrations, automation rules, value and evaluation templates, playbooks, and platform-level AI controls.

You can unlock additional capabilities in AI Control Tower by activating add-on plugins. Each plugin extends a specific area of the workspace.

-   **[Activating AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-activating.md)**  
Govern, secure, and measure the value of your AI assets across the enterprise by activating AI Control Tower.
-   **[Guided setup](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-guided-setup.md)**  
Configure AI Control Tower in a logical sequence and track your progress from a single summary page, instead of navigating separate Settings pages.
-   **[Configure users and roles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configure-users-and-roles.md)**  
Add and manage role to a user group to grant its members the corresponding permissions in AI Control Tower.
-   **[Configuring integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-configuring-integrations.md)**  
Connect AI Control Tower to external AI platforms so you can discover AI assets, collect trace data for monitoring, and synchronize governance across multiple ServiceNow instances.
-   **[Configuring rules and templates in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-rules-and-templates.md)**  
Configure how AI assets are classified, evaluated, valued, and secured across your organization through rules and templates.
-   **[AI Gateway in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-gw-landing.md)**  
Route AI agent connections to MCP servers through AI Gateway, so you control which servers and tools agents can reach and what data passes between them.
-   **[AI Control Tower playbooks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-playbooks-reference.md)**  
Drive the lifecycle and approval workflows for AI assets using playbooks in AI Control Tower.
-   **[Configuring ServiceNow AI settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-configuring-servicenow-ai-settings.md)**  
Decide what AI data your instance shares with ServiceNow, which AI assets need AI steward approval before deployment, and which AI model providers your AI systems can use.
-   **[Configuring pages in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-configuring-page-widgets.md)**  
View and govern your AI portfolio using terms and visualizations tailored to your organization.
-   **[Creating or extending pages with pro-code tools](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-create-extend-pages-pro-code-tools.md)**  
Extend your AI Control Tower pages beyond the built-in configuration options with the ServiceNow Lux Lab for VS Code extension.

**Parent Topic:**[AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-landing.md)