Deactivate a trace connection

task australia Updated Sep 10, 2026 1 min read aict-deactivate-trace-connection.md

Stop trace collection for an established connection without deleting it, so you can reactivate it later.

Before you begin

Role required: sn_ai_governance.ai_steward

Procedure

Navigate to All > AI Control Tower > Home > Settings > Integrations > Traces.
On the Established sub-tab, select the connection you want to deactivate.
Deactivate the connection using one of the following methods.

Method	Steps
Actions menu	Select Actions > Deactivate. In the confirmation dialog, select Deactivate.
Edit form	Select Actions > Edit. Clear the Active option. Select Save.

## Result

The connection remains on the Established sub-tab with a State of Inactive. Trace collection stops and no further observability metrics are generated from this connection until it is reactivated.

What to do next

Reactivate the connection by editing the connection and select the Active option.

Parent Topic:Configuring trace connections

Keywords ServiceNow OttoAI Agentsgenerative AIagentic AI

71 lines · 2.1 KB Wrap lines

---
title: Deactivate a trace connection
description: Stop trace collection for an established connection without deleting it, so you can reactivate it later.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aict-deactivate-trace-connection.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Configuring trace connections, Configuring integrations, Configure, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Deactivate a trace connection

Stop trace collection for an established connection without deleting it, so you can reactivate it later.

## Before you begin

Role required: sn\_ai\_governance.ai\_steward

## Procedure

1.  Navigate to **All** &gt; **AI Control Tower** &gt; **Home** &gt; **Settings** &gt; **Integrations** &gt; **Traces**.

2.  On the **Established** sub-tab, select the connection you want to deactivate.

3.  Deactivate the connection using one of the following methods.

<table id="choicetable-deactivate"><thead><tr><th align="left" id="d46276e102">

Method

</th><th align="left" id="d46276e105">

Steps

</th></tr></thead><tbody><tr><td id="d46276e111">

**Actions menu**

</td><td>

1.  Select **Actions** &gt; **Deactivate**.
2.  In the confirmation dialog, select **Deactivate**.


</td></tr><tr><td id="d46276e139">

**Edit form**

</td><td>

1.  Select **Actions** &gt; **Edit**.
2.  Clear the **Active** option.
3.  Select **Save**.


</td></tr></tbody>
</table>
## Result

The connection remains on the **Established** sub-tab with a **State** of **Inactive**. Trace collection stops and no further observability metrics are generated from this connection until it is reactivated.

## What to do next

Reactivate the connection by editing the connection and select the **Active** option.

**Parent Topic:**[Configuring trace connections](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/aict-configuring-trace-connections.md)