Feedback form

reference australia Updated Sep 10, 2026 1 min read aict-feedback-form.md

Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.

Note: Operational Sustainability Workspace and Strategic Planning users can’t view the fields that aren’t added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields.

Field	Description
Name	A brief description of the feedback.
Description	Detailed description of the feedback.
Product idea count	Number of product ideas associated with the feedback.
State	Current state of the feedback. The available options are:- Submitted Need more information Under review In backlog Planned In development Completed Unlikely to implement Duplicate Already exists
Assigned to	User who is assigned to the feedback.
Source	Source of the feedback. The available options are:- Chat Customer meeting Email Social media Idea portal
Type	Type of the feedback. The available options are:- Issue Enhancement request Insight
Product	Product associated with the feedback.
Customer	The customer who submitted the feedback.
Sentiment	Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral.
Created by	User who created the feedback record.
Business application	Business application that this feedback is related to.

139 lines · 2.4 KB Wrap lines

---
title: Feedback form
description: Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/aict-feedback-form.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Plan AI strategy, prioritize, and execute, Plan your AI strategy, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Feedback form

Learn about the fields of the feedback form. Use this form to create or edit the details of a feedback record in AI Control Tower.

**Note:** Operational Sustainability Workspace and Strategic Planning users can’t view the fields that aren’t added to the default/custom form layout in the workspace. Configure the default/custom form layout to view those fields.

<table id="table_xnn_4lp_5xb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

A brief description of the feedback.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the feedback.

</td></tr><tr><td>

Product idea count

</td><td>

Number of product ideas associated with the feedback.

</td></tr><tr><td>

State

</td><td>

Current state of the feedback. The available options are:-   Submitted
-   Need more information
-   Under review
-   In backlog
-   Planned
-   In development
-   Completed
-   Unlikely to implement
-   Duplicate
-   Already exists

</td></tr><tr><td>

Assigned to

</td><td>

User who is assigned to the feedback.

</td></tr><tr><td>

Source

</td><td>

Source of the feedback. The available options are:-   Chat
-   Customer meeting
-   Email
-   Social media
-   Idea portal

</td></tr><tr><td>

Type

</td><td>

Type of the feedback. The available options are:-   Issue
-   Enhancement request
-   Insight

</td></tr><tr><td>

Product

</td><td>

Product associated with the feedback.

</td></tr><tr><td>

Customer

</td><td>

The customer who submitted the feedback.

</td></tr><tr><td>

Sentiment

</td><td>

Sentiment of the feedback record. The available options are: Positive, Negative, or Neutral.

</td></tr><tr><td>

Created by

</td><td>

User who created the feedback record.

</td></tr><tr><td>

Business application

</td><td>

Business application that this feedback is related to.

</td></tr></tbody>
</table>