AI Search Configuration AI agent
Responsible for managing the end-to-end process of formally configuring AI Search for ServiceNow internal tables. This agent is invoked whenever a user mentions ServiceNow internal tables in the context of AI Search.
Workflow
The agent helps users complete tasks related to configuring AI Search.
- Greet user and help them set up filter conditions for their search.
- Gather information from user and validate.
- Create new search source.
- End flow.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Fetch internal sources configuration Perform Create/update/delete operation on internal sources Text to encoded query generation
Identify Search Profile based on user persona/experience
Table Details Analyzer |
|
Allowed user roles The specific user roles that can access this AI agent. |
search_application_admin |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
agent_role_config_admin, ais_admin, approver_user, catalog, localization_requestor, one_extend_viewer, pa_viewer, personalize_dictionary, public, role_viewer, search_application_admin, search_relevancy_model_admin, sn_ace.ace_user, sn_cd.content_approver, sn_cd.content_manager, sn_cd.content_template_owner, sn_ce.analytics_reader, sn_esign.config_manager, sn_na_analytics.admin, sn_na_analytics.viewer, sn_nowassist_admin.nsa_admin, sn_query_gen.admin, sn_query_gen.user, taxonomy_admin, ui_action_admin, user_criteria_admin, user_criteria_read |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Parent Topic:AI Search AI agents
--- title: AI Search Configuration AI agent description: Responsible for managing the end-to-end process of formally configuring AI Search for ServiceNow internal tables. This agent is invoked whenever a user mentions ServiceNow internal tables in the context of AI Search. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/ais-ai-search-configuration-agent-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [AI Search AI agents, AI Search, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # AI Search Configuration AI agent Responsible for managing the end-to-end process of formally configuring AI Search for ServiceNow internal tables. This agent is invoked whenever a user mentions ServiceNow internal tables in the context of AI Search. ## Workflow The agent helps users complete tasks related to configuring AI Search. 1. Greet user and help them set up filter conditions for their search. 2. Gather information from user and validate. 3. Create new search source. 4. End flow. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Script** Fetch internal sources configuration Perform Create/update/delete operation on internal sources Text to encoded query generation - **Generative AI skill** Identify Search Profile based on user persona/experience - **Topic Block** Table Details Analyzer </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> search\_application\_admin </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> agent\_role\_config\_admin, ais\_admin, approver\_user, catalog, localization\_requestor, one\_extend\_viewer, pa\_viewer, personalize\_dictionary, public, role\_viewer, search\_application\_admin, search\_relevancy\_model\_admin, sn\_ace.ace\_user, sn\_cd.content\_approver, sn\_cd.content\_manager, sn\_cd.content\_template\_owner, sn\_ce.analytics\_reader, sn\_esign.config\_manager, sn\_na\_analytics.admin, sn\_na\_analytics.viewer, sn\_nowassist\_admin.nsa\_admin, sn\_query\_gen.admin, sn\_query\_gen.user, taxonomy\_admin, ui\_action\_admin, user\_criteria\_admin, user\_criteria\_read </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>Learn more about AI Search at [AI Search](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/overview-ais.md). **Parent Topic:**[AI Search AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-search-ai-agents-overview.md)
| title | AI Search Configuration AI agent |
| description | Responsible for managing the end-to-end process of formally configuring AI Search for ServiceNow internal tables. This agent is invoked whenever a user mentions ServiceNow internal tables in the context of AI Search. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/ais-ai-search-configuration-agent-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | AI Search AI agentsAI SearchAI agents libraryAI agents and agentic workflowsEnable AI Experiences |