Care Team Operations AI agents

---
title: Care Team Operations AI agents
description: The following AI agents are available for Care Team Operations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/care-team-operations-ai-agents-overview.html
release: australia
topic_type: concept
last_updated: "2026-08-04"
reading_time_minutes: 1
breadcrumb: [Care Team Operations, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Care Team Operations AI agents

The following AI agents are available for Care Team Operations.

-   **[Care Team Operations case creation AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cto-care-team-operations-case-creation-ai-agent.md)**  
This AI agent streamlines case creation by analyzing user conversations to accurately determine the service definition for each reported issue. It intelligently identifies multiple issues raised in a single conversation and creates separate cases with correct case type and service definition.
-   **[Care Team Operations case creation AI voice agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cto-care-team-operations-case-creation-voice-ai-voice-agent.md)**  
This agent helps healthcare staff report and submit Care Team Operations \(CTO\) requests. Trigger this agent when a user mentions Care Team Operations, CTO, or asks to submit a care team request.
-   **[Care Team Operations case intake AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cto-care-team-operations-case-intake-ai-agent.md)**  
This workflow guides users through submitting operational issues by prompting for a clear problem description and ensuring required details—such as location, requesting unit, asset tag, and priority—are captured. It intelligently detects and separates multiple requests in a single user utterance, summarizes each request with its details, and confirms accuracy with the user before proceeding.

**Parent Topic:**[ServiceNow AI agents library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-agent-landing-page.md)