Select channels for an agentic workflow

task australia Updated Oct 23, 2026 1 min read channels-access-aw-new.md

Raw file servicenow.com

In the guided setup for an agentic workflow, configure where users can engage with the agentic workflow.

Before you begin

Role required: sn_aia.admin

About this task

In this section of the agentic workflow guided setup, you configure where the agentic workflow can be invoked.

Procedure

Choose whether to make the agentic workflow available in the Otto panel by turning the toggle on or off.
To add UI actions, select Create new under UI actions invoking this workflow.

A modal opens where you can configure the UI action.
Configure the UI action in the modal.
1. Turn on Active to make the UI action available to users.
2. Enter a label for the UI action in the UI action label field.
3. Select the table from the Table dropdown where the UI action will appear.
4. Add conditions to filter under Add conditions to filter.
  
  You can build a filter by adding conditions that contain a field, operator, and value(s).
Select Save.

[Omitted image "aw-setup-channels.png"] Alt text: Agentic workflow setup channels and display configuration with the Otto panel and UI actions

Result

You have completed the channels section of the guided setup for creating an agentic workflow.

What to do next

You can save the agentic workflow by selecting Save, and you can test your agentic workflow by selecting Run test.

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---
title: Select channels for an agentic workflow
description: In the guided setup for an agentic workflow, configure where users can engage with the agentic workflow.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/channels-access-aw-new.html
release: australia
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Create an agentic workflow, AI Agent Studio, AI agents and agentic workflows, Enable AI Experiences]
---

# Select channels for an agentic workflow

In the guided setup for an agentic workflow, configure where users can engage with the agentic workflow.

## Before you begin

Role required: sn\_aia.admin

## About this task

In this section of the agentic workflow guided setup, you configure where the agentic workflow can be invoked.

## Procedure

1. Choose whether to make the agentic workflow available in the **Otto panel** by turning the toggle on or off.

2. To add UI actions, select **Create new** under **UI actions invoking this workflow**.

A modal opens where you can configure the UI action.

3. Configure the UI action in the modal.

1. Turn on **Active** to make the UI action available to users.

2. Enter a label for the UI action in the **UI action label** field.

3. Select the table from the **Table** dropdown where the UI action will appear.

4. Add conditions to filter under **Add conditions to filter**.

You can build a filter by adding conditions that contain a field, operator, and value\(s\).

4. Select **Save**.

\[Omitted image "aw-setup-channels.png"\] Alt text: Agentic workflow setup channels and display configuration with the Otto panel and UI actions

## Result

You have completed the channels section of the guided setup for creating an agentic workflow.

## What to do next

You can save the agentic workflow by selecting **Save**, and you can [test your agentic workflow](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/test-ai-asset-new.md) by selecting **Run test**.