Configure Now Assist privacy policies

task australia Updated Sep 10, 2026 1 min read configure-privacy-policies.md
Raw file servicenow.com

Configure privacy policies to anonymize data in Now Assist.

Before you begin

You must have the following applications installed on your instance:

If you do not have a data steward, see Assign the data steward role documentation.

Role required: sn_generative_ai.data_steward

About this task

The Now Assist Privacy Policies enables you to review and configure how personally identifiable information (PII) is de-identified in Now Assist.

Procedure

  1. Navigate to All > Now Assist Admin > Settings.

  2. In the navigation pane, go to Data sharing and processing > Privacy policies.

  3. Select View detail of the privacy polic you want to review.

    Review the policy details and current active patterns in the pop-up window.

  4. Select Edit in Data Privacy.

    See Configuring Data Privacy for ServiceNow Otto for more information on configuring Now Assist policies.

Parent Topic:Data sharing and processes

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