Configuring plugins and skills in AI Admin Hub

---
title: Configuring plugins and skills in AI Admin Hub
description: Use AI Admin Hub to configure AI plugins and skills available to your organization. Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/configuring-na-landing.html
release: australia
topic_type: concept
last_updated: "2026-10-29"
reading_time_minutes: 2
keywords: [Now Assist, Gen AI, Generative AI, Admin, HRSD, HR Service Delivery, Creator]
breadcrumb: [AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# Configuring plugins and skills in AI Admin Hub

Use AI Admin Hub to configure AI plugins and skills available to your organization. Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by AI Admin Center.

## Configuration overview

**Note:** Starting with the Brazil release, AI Admin Hub is being prepared for deprecation and replacement by [AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-landing-page.md). Everything you manage here is available in AI Admin Center, plus more tools to manage and get the most from AI. You can continue to use AI Admin Hub for a limited time during the transition. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base.

Install and configure the plugins, turn on the ServiceNow Otto panel \(optional\), and view the account settings. You must have a license with AI capabilities before you can activate any skills.

The following example shows the Settings tab in AI Admin Hub. To review available and installed plugins, select Plugins in the navigation panel of the Settings tab.

\[Omitted image "explore-now-assist-3.png"\] Alt text: In AI Admin Hub, the Settings page that lets you install plugins, activate the ServiceNow Otto panel, and view account details.

-   **[Install AI plugins in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/install-now-assist-feature-plugins.md)**  
Install plugins in AI Admin Hub to enable AI applications on your instance.
-   **[Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-now-assist-panel.md)**  
Activate the ServiceNow Otto panel standard chat to enable your agents to use AI skills, such as task summarization or navigation, in a side panel on the user interface.
-   **[Activate ServiceNow Otto panel enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-enhanced-activate.md)**  
Activate the ServiceNow Otto panel enhanced chat to enable your agents to use ServiceNow Otto skills, such as task summarization or navigation, in a side panel on the user interface.
-   **[Activate ServiceNow Otto panel assistants](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-panel-activate-assistant.md)**  
You must activate ServiceNow Otto panel assistants before using them.
-   **[Enable voice input for ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/enable-voice-input-for-now-assist-panel.md)**  
Give users the option to use their voice when interacting with the ServiceNow Otto panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.
-   **[Configure disambiguation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-disambiguation-manually.md)**  
Configure the disambiguation property that controls when the assistant asks clarifying questions before responding to a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel user request.
-   **[Configure response feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-response-feedback-manually.md)**  
Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.
-   **[Configure processing messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/nava-configure-processing-messages-manually.md)**  
For ServiceNow Otto panel premium chat, configure processing messages to control the status updates that appear in the chat interface while ServiceNow Otto works on a request. You can customize the text of processing messages to better reflect your organization's terminology or the specific actions your AI agents perform.

**Parent Topic:**[AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-now-assist-landing.md)