Content Understanding integrations

---
title: Content Understanding integrations
description: Content Understanding integrates with ServiceNow solutions to extract, analyze, and summarize information documents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/content-understanding-integrations.html
release: australia
topic_type: reference
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Reference, Content Understanding, Generative AI skills, Enable AI Experiences]
---

# Content Understanding integrations

Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.

Content Understanding connects with the following ServiceNow products and capabilities:

**Note:** Content Understanding integrations extend beyond the products listed here. For information about additional available integrations, contact your ServiceNow administrator or visit the ServiceNow Store.

|Product|Integration capability|Learn more|
|-------|----------------------|----------|
|Contract Lifecycle Management \(CLM\)|Contract metadata extraction and contract analysis. The skills for contract metadata extraction and contract analysis are only available with the Now Assist in Contract Management application.||
|Accounts Payable Operations \(APO\)|Invoice data extraction. Extract invoice details from PDFs submitted through email or supplier portal and automatically process the digitized invoice within Accounts Payable Operations \(APO\).|[ServiceNow Otto for Accounts Payable Operations \(APO\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/source-to-pay-operations/now-assist-apo.md)|
|Operational Sustainability Management \(formerly ESG Management\)|ESG information extraction. Extract ESG-related information from invoices to support Operational Sustainability Management \(ESG\) initiatives and regulatory compliance.|[Filter citations documents for Operational Sustainability Management \(formerly ESG Management\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/environmental-social-governance/filter-citations-and-authority-documents-for-esg.md).|
|IT Service Management \(ITSM\)|Attachment summarization. Agents can view a summary of attachment content along with the record summary in ITSM. Attachment summarization is available in Now Assist for ITSM.|[Customize a ServiceNow Otto for IT Service Management \(ITSM\) skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/cust-now-assist-itsm-skill.md)|
|ServiceNow Otto for Virtual Agent|Document chat. Agents can receive chat responses based on document content. Document chat is available in ServiceNow Otto for Virtual Agent.|[Upload documents in a chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/upload-documents-na-va.md)|

**Parent Topic:**[Content Understanding Reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-reference.md)

**Related topics**  


[document-visual-intelligence-skill-kit-tool]