Content Understanding Reference

---
title: Content Understanding Reference
description: Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/content-understanding-reference.html
release: australia
topic_type: concept
last_updated: "2026-07-13"
reading_time_minutes: 2
keywords: [reference]
breadcrumb: [Content Understanding, Generative AI skills, Enable AI Experiences]
---

# Content Understanding Reference

Reference topics provide additional information about the lists and forms that you use to configure and administer Content Understanding.

-   [Content Understanding personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/personas.md)
-   [Languages supported by Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/languages-supported.md)
-   [Large language models used by Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-llms.md)
-   [Manage use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/manage-use-case.md)
-   [Content Understanding forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-forms.md)
-   [Field types in Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/field-types.md)
-   [Content Understanding integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-integrations.md)
-   [Data normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/data-normalization.md)
-   [Limitations in Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-limitations.md)

-   **[Content Understanding personas](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/personas.md)**  
Personas define the roles that interact with Content Understanding and the actions each role performs.
-   **[Languages supported by Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/languages-supported.md)**  
Use this reference to identify which languages the Content Understanding application supports for text-based and image-based files, and which optical character recognition \(OCR\) model applies to each language group.
-   **[Large language models used by Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-llms.md)**  
The Content Understanding application uses large language models \(LLMs\) to support generative AI and agentic AI capabilities.
-   **[Content Understanding forms](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-forms.md)**  
Reference forms provide fields for viewing and updating Content Understanding records, including fields, questions, and tables.
-   **[Field types in Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/field-types.md)**  
Field types determine what kind of information is extracted from a document and how that information is stored or displayed in a use case.
-   **[Content Understanding integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-integrations.md)**  
Content Understanding integrates with ServiceNow® solutions to extract, analyze, and summarize information documents.
-   **[Data normalization](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/data-normalization.md)**  
Data extracted from documents is converted into a standard format. This ensures that values appear consistently across all fields, making the data easier to group, analyze, and integrate with other applications.
-   **[Limitations in Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/cu-limitations.md)**  
Review the file format, size, page count, and language limitations that apply to skills and AI agents in Content Understanding.

**Parent Topic:**[Content Understanding](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/content-understanding-landing.md)