Create a copy of an AI specialist in the legacy AI Agent Studio

task australia Updated Oct 13, 2026 1 min read copy-aiw.md
Raw file servicenow.com

Create a copy of an AI specialist to configure different settings for different assignment groups

Before you begin

Role required: sn_aia.admin

About this task

The base AI specialist can be configured to cover general or the most likely situations. Creating a copy of an AI specialist allows you to make specific changes for different assignment groups. You can also specify exactly which roles have access to the copy.

You can't change the kinds of tasks an AI specialist has at the copy level, only their configurations.

Procedure

  1. Navigate to All > AI Agent Studio > Create and manage.

  2. Select the AI specialist you want to copy.

  3. Select the Management tab in the AI specialist guided setup to configure the different access settings.

  4. In the Copies section, select Add copy.

  5. Review the basic details and profile of the base AI specialist, then make changes for the specific copy.

    For example, you may want to change the name of the AI specialist or its department or description.

    [Omitted image "aiw-aias-copy-modal.png"] Alt text: Add a copy of this AI specialist dialog box with fields for name, title, department, user ID, and description

  6. Assign the copy of the AI specialist to an assignment group.

  7. Select a manager for the AI specialist.

    A manager might be the Service Desk Manager whose team the AI specialist will be a part of.

  8. Select the roles to access this copy of the AI specialist.

Result

A new instance of an AI specialist is configured for a new assignment group.

What to do next

The copy of the AI specialist can be made available to users by publishing and activating the base AI specialist.

Keywords copy ai specialistteam ai specialistnew ai specialistmanage ai specialistmanagement ai specialist
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