Configure Information Extraction skill

---
title: Configure Information Extraction skill
description: Configure the Extract information from documents skill \(Information Extraction skill\) to define how AI agents identify and pull structured data from unstructured sources. Use this configuration to control extraction behavior, map output fields, and integrate results into your workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/cu-configure-information-extraction-skill.html
release: australia
topic_type: concept
last_updated: "2026-11-06"
reading_time_minutes: 1
breadcrumb: [Configure, Content Understanding, Generative AI skills, Enable AI Experiences]
---

# Configure Information Extraction skill

Configure the Extract information from documents skill \(Information Extraction skill\) to define how AI agents identify and pull structured data from unstructured sources. Use this configuration to control extraction behavior, map output fields, and integrate results into your workflows.

The Information Extraction skill processes unstructured documents and returns structured field values that AI agents can use in downstream workflows. You configure the skill by activating it and defining use cases that map document content to output fields.

**Note:** AI-generated extraction results may not always be accurate. Review extracted data before using it in automated decisions or business processes.

The Extract Information from documents skill can't be cloned. To set up the skill, activate the skill and configure a use case. See [Activate the Extract Information from documents skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-info-extraction-skill.md) and [Set up a use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/set-up-use-case.md).