Deactivate a use case

---
title: Deactivate a use case
description: Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/deactivate-use-case.html
release: australia
topic_type: task
last_updated: "2026-03-12"
reading_time_minutes: 1
keywords: [Now Assist, Generative AI, Document Intelligence]
breadcrumb: [Manage use case, Information Extraction skill, Configure, Content Understanding, Generative AI skills, Enable AI Experiences]
---

# Deactivate a use case

Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.

## Before you begin

Role required: DocIntel Admin role \[sn\_docintel.admin\] or DocIntel Manager role \[sn\_docintel.manager\]

## Procedure

1.  Navigate to **All** > **AI Admin Hub** > **Skills**.

2.  In the workflow list, select **Platform**.

3.  In the Platform skills list, find a applicable skill.

4.  Select **Edit** in the options menu \(\[Omitted image "cu-options-menu.png"\] Alt text:\) for that skill.

5.  In the row of the use case you want to deactivate, select **Deactivate** in the options menu \(\[Omitted image "cu-options-menu.png"\] Alt text:\).

6.  In the confirmation box, select **Yes**.


## Result

The use case is deactivated and isn’t applied during document processing.

**Parent Topic:**[Manage use case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/manage-use-case.md)