Employee Service Management AI agents

---
title: Employee Service Management AI agents
description: The following AI agents are available for Employee Service Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/esm-ai-agents-overview.html
release: australia
topic_type: concept
last_updated: "2026-08-04"
reading_time_minutes: 1
breadcrumb: [Employee Service Management, AI agents library, AI agents and agentic workflows, Enable AI Experiences]
---

# Employee Service Management AI agents

The following AI agents are available for Employee Service Management.

-   **[Universal Request departmental ticket creator AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/esm-uni-universal-request-departmental-ticket-creator-ai-agent.md)**  
Automates the routing of universal requests to appropriate departmental ticketing systems by analyzing department predictions and creating properly configured HR cases or IT incidents with all necessary field mappings and reference tracking.

**Parent Topic:**[ServiceNow AI agents library](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-agent-landing-page.md)