Exploring AI Admin Center
The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.
Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see AI Admin Center user experience (Lux UI).
The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see AI Admin Center workspace (Next Experience UI).
In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.
AI Admin Center overview
AI Admin Center is a unified administration workspace that consolidates the various AI applications into a single, guided, conversational environment.
It provides a centralized location for setup, configuration, navigation, recommendation, and solution‑building capabilities so administrators can activate, manage, and scale AI solutions quickly and with far less complexity.
AI Admin Center users
The following table lists the primary users of AI Admin Center.
|
User |
Description |
|---|---|
|
AI administrators |
AI administrators responsible for organization-wide AI deployment and management |
|
Platform administrators |
Platform administrators overseeing enterprise AI governance |
|
AI builders and practitioners |
AI practitioners building and deploying custom AI solutions across ServiceNow workflows |
The following diagram shows the AI adoption activities you can accomplish in AI Admin Center.
[Omitted image "mmasset0022025-ai-admin-center-capabilities-v3.png"] Alt text: List of the AI Admin Center capabilities and their related activities.
This diagram shows the following capabilities in AI Admin Center:
- Assess AI readiness
- View readiness assessments
- Take remediation steps
- Plan instance upgrades
- Install and configure AI products
- Install plugins
- Activate skills
- Deploy AI solutions
- Activate proposed solutions
- Deploy AI agents
- Discover AI automation opportunities
- View opportunities
- Implement automations
- Find and create AI agents
- Create datasets
- Create and manage datasets
- Cleanse sensitive data
- Manage AI assets
- View asset library
- Create AI assets
- Manage system properties
- Set up AI settings and guardrails
- Configure settings
- Manage models
- Set data sharing and use
- Set AI content guardrails
- Monitor your AI
- View skill analytics
- View AI agent analytics
- View assistant analytics
- View AI adoption analytics
- View recent activations
- View business value analytics
AI Admin Center benefits
AI Admin Center provides the following benefits.
|
Benefit |
Feature |
User |
|---|---|---|
|
Accelerate and simplify setup of your AI solutions in a unified experience. The workspace enables you to work with multiple AI applications without leaving AI Admin Center. |
AI administrator | |
|
Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help. |
AI administrator | |
|
Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time. |
AI administrator | |
|
Get started right away with guided quick-start use cases that appear as top actions on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. |
AI administrator | |
|
Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. |
AI administrator | |
|
Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action. |
AI administrator AI developer | |
|
Provides centralized access to the broader AI ecosystem within a consistent workspace experience. |
AI administrator | |
|
View performance and usage statistics for your AI implementation. |
AI administrator |
Parent Topic:AI Admin Center (formerly Now Assist Center)
---
title: Exploring AI Admin Center
description: The ServiceNow AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/exploring-now-assist-center.html
release: australia
topic_type: concept
last_updated: "2026-10-01"
reading_time_minutes: 4
keywords: [AI Admin Center, Now Assist Center, AI, AI setup]
breadcrumb: [AI Admin Center, Getting started with AI, Enable AI Experiences]
---
# Exploring AI Admin Center
The ServiceNow® AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience.
**Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md).
The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md).
In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.
## AI Admin Center overview
AI Admin Center is a unified administration workspace that consolidates the various AI applications into a single, guided, conversational environment.
It provides a centralized location for setup, configuration, navigation, recommendation, and solution‑building capabilities so administrators can activate, manage, and scale AI solutions quickly and with far less complexity.
## AI Admin Center users
The following table lists the primary users of AI Admin Center.
<table id="table_rzv_n21_k3c"><thead><tr><th>
User
</th><th>
Description
</th></tr></thead><tbody><tr><td>
AI administrators
</td><td>
AI administrators responsible for organization-wide AI deployment and management
</td></tr><tr><td>
Platform administrators
</td><td>
Platform administrators overseeing enterprise AI governance
</td></tr><tr><td>
AI builders and practitioners
</td><td>
AI practitioners building and deploying custom AI solutions across ServiceNow workflows
</td></tr></tbody>
</table>## AI Admin Center workflow
The following diagram shows the AI adoption activities you can accomplish in AI Admin Center.
\[Omitted image "mmasset0022025-ai-admin-center-capabilities-v3.png"\] Alt text: List of the AI Admin Center capabilities and their related activities.
This diagram shows the following capabilities in AI Admin Center:
- Assess AI readiness
- View readiness assessments
- Take remediation steps
- Plan instance upgrades
- Install and configure AI products
- Install plugins
- Activate skills
- Deploy AI solutions
- Activate proposed solutions
- Deploy AI agents
- Discover AI automation opportunities
- View opportunities
- Implement automations
- Find and create AI agents
- Create datasets
- Create and manage datasets
- Cleanse sensitive data
- Manage AI assets
- View asset library
- Create AI assets
- Manage system properties
- Set up AI settings and guardrails
- Configure settings
- Manage models
- Set data sharing and use
- Set AI content guardrails
- Monitor your AI
- View skill analytics
- View AI agent analytics
- View assistant analytics
- View AI adoption analytics
- View recent activations
- View business value analytics
## AI Admin Center benefits
AI Admin Center provides the following benefits.
<table id="table_u3s_hpz_q3c"><thead><tr><th>
Benefit
</th><th>
Feature
</th><th>
User
</th></tr></thead><tbody><tr><td>
Accelerate and simplify setup of your AI solutions in a unified experience. The workspace enables you to work with multiple AI applications without leaving AI Admin Center.
</td><td>
[AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md)
[AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md)
</td><td>
AI administrator
</td></tr><tr><td>
Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help.
</td><td>
[ServiceNow Otto panel in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-now-assist-panel-now-assist-center.md)
</td><td>
AI administrator
</td></tr><tr><td>
Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time.
</td><td>
[AI readiness](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-using-readiness-evaluation.md)
</td><td>
AI administrator
</td></tr><tr><td>
Get started right away with guided quick-start use cases that appear as top actions on the home page. This gives both new and experienced administrators a clear starting point for enabling AI.
</td><td>
[Actionable use cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-actionable-use-cases.md)
</td><td>
AI administrator
</td></tr><tr><td>
Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains.
</td><td>
[Automation opportunity discovery with AI Agent Advisor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-automation-discovery-setup.md)
</td><td>
AI administrator
</td></tr><tr><td>
Matches identified automation opportunities to existing AI agents on the platform and supports automated creation and deployment of new agents, shortening the path from insight to action.
</td><td>
[AI agent matching and automated deployment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/using-ai-agent-advisor.md)
</td><td>
AI administrator
AI developer
</td></tr><tr><td>
Provides centralized access to the broader AI ecosystem within a consistent workspace experience.
</td><td>
[ServiceNow AI applications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-using-other-applications.md)
</td><td>
AI administrator
</td></tr><tr><td>
View performance and usage statistics for your AI implementation.
</td><td>
[AI adoption metrics](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-monitoring.md)
</td><td>
AI administrator
</td></tr></tbody>
</table>- **[AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md)**
Use the AI Admin Center workspace to set up, monitor, and manage your AI solutions.
- **[AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md)**
Use the AI Admin Center experience to set up, monitor, and manage your AI solutions.
- **[Supporting information for AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/supporting-information-now-assist-center.md)**
Get a quick overview of the important information that is related to the AI Admin Center application.
**Parent Topic:**[AI Admin Center \(formerly Now Assist Center\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-landing-page.md)
| title | Exploring AI Admin Center |
| description | The ServiceNow AI Admin Center application is a single control hub that brings together other AI capabilities and configuration functions, making it fast and effortless for administrators to set up and manage AI solutions from a unified experience. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/exploring-now-assist-center.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-10-01 |
| reading_time_minutes | 4 |
| keywords | AI Admin CenterNow Assist CenterAIAI setup |
| breadcrumb | AI Admin CenterGetting started with AIEnable AI Experiences |