Configure API credentials for OpenAI

---
title: Configure API credentials for OpenAI
description: Configure your API credentials to use OpenAI as your LLM provider for Generative AI Controller capabilities.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/generative-ai-controller/configure-api-credentials-for-openai.html
release: australia
product: Generative AI Controller
classification: generative-ai-controller
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring API credentials for generative AI capabilities, Configuring Generative AI Controller, Generative AI Controller, Extending AI with external systems and providers, Enable AI Experiences]
---

# Configure API credentials for OpenAI

Configure your API credentials to use OpenAI as your LLM provider for Generative AI Controller capabilities.

## Before you begin

To use the OpenAI and Azure OpenAI large language models \(LLMs\), you must configure your credentials to use the Generative AI Controller capabilities.

Role required: admin

## About this task

To use models with Azure OpenAI as your LLM provider for Generative AI Controller capabilities, you must have an active connection configured.

## Procedure

1.  Navigate to **All** > **Connections & Credentials** > **Connections & Credential Aliases**.

2.  Open the Generative AI provider record for OpenAI.

3.  Select the **Create New Connection & Credential** related link.

    \[Omitted image "gai-create-new-connection.png"\] Alt text: Create New Connection & Credential related link highlighted on the screen.

4.  In the API key field, enter the API key.

    For OpenAI, see your [OpenAI API keys](https://platform.openai.com/account/api-keys) for the credentials information.

5.  Create a connection by selecting **Create**.


## Result

You can now use capabilities labeled with OpenAI as your LLM provider for Generative AI Controller capabilities.

\[Omitted image "gai-created-connection.png"\] Alt text: Complete connection for OpenAI.

## What to do next

If you want to use generative AI capabilities through your MID Server, open the new Connection record, select the **Use MID server** check box, and save the record.

Activate generative AI skills in the AI Admin Hub console for your workflow. For more information, see [AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/platform-now-assist-landing.md).