Managing ServiceNow Arc policies in AI Control Tower
concept australia Updated Oct 22, 2026 1 min read gov-pol-managing-arc-policies.md
Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked.
Managing Arc policies workflow
Every Arc user starts with the rules in the default Arc policy. To give a group different behavior, create a policy for that group and add only the rules that differ from the default.
Default Arc policy
ServiceNow Arc includes the default Arc policy, which applies to every Arc user at priority 999. You can't edit, delete, or deactivate it, or add rules to it.
New policies start at priority 100, so a policy you create outranks the default wherever their rules conflict. Anything your policy doesn't define continues to come from the default Arc policy. For how priorities and conflicting rules interact, see Policy stacking and precedence in ServiceNow Arc.
Important considerations
- The Arc policies tab appears only for users with the Arc admin [sn_app_arc.admin] role, and only on instances where ServiceNow Arc is installed.
- Changes reach the users a policy covers at their next policy sync. For how policies reach the Arc application, see .
- Pausing a policy keeps it and its rules for later. Deleting a policy can't be undone, and it also deletes the policy's capability overrides.
Keywords ServiceNow OttoAI Agentsgenerative AIagentic AIarc policiesmanage arc policies
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--- title: Managing ServiceNow Arc policies in AI Control Tower description: Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/gov-pol-managing-arc-policies.html release: australia topic_type: concept last_updated: "2026-10-22" reading_time_minutes: 1 keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI, arc policies, manage arc policies] breadcrumb: [Controlling AI asset usage, Govern AI assets, AI Control Tower, Establishing AI governance, Enable AI Experiences] --- # Managing ServiceNow Arc policies in AI Control Tower Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked. ## Managing Arc policies workflow Every Arc user starts with the rules in the default Arc policy. To give a group different behavior, create a policy for that group and add only the rules that differ from the default. ## Default Arc policy ServiceNow Arc includes the default Arc policy, which applies to every Arc user at priority 999. You can't edit, delete, or deactivate it, or add rules to it. New policies start at priority 100, so a policy you create outranks the default wherever their rules conflict. Anything your policy doesn't define continues to come from the default Arc policy. For how priorities and conflicting rules interact, see [Policy stacking and precedence in ServiceNow Arc](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/gov-pol-policy-stacking-precedence.md). ## Important considerations - The **Arc policies** tab appears only for users with the Arc admin \[sn\_app\_arc.admin\] role, and only on instances where ServiceNow Arc is installed. - Changes reach the users a policy covers at their next policy sync. For how policies reach the Arc application, see . - Pausing a policy keeps it and its rules for later. Deleting a policy can't be undone, and it also deletes the policy's capability overrides.
| title | Managing ServiceNow Arc policies in AI Control Tower |
| description | Create and manage ServiceNow Arc policies that control what Arc can do, which actions need approval, and which actions are blocked. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/gov-pol-managing-arc-policies.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-10-22 |
| reading_time_minutes | 1 |
| keywords | ServiceNow OttoAI Agentsgenerative AIagentic AIarc policiesmanage arc policies |
| breadcrumb | Controlling AI asset usageGovern AI assetsAI Control TowerEstablishing AI governanceEnable AI Experiences |