Control objective change AI agent
This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user.
Workflow
The agent helps users complete tasks related to control objective change agent.
- Greet the user and fetch the control objective based on the provided sys_id.
- Review the control objective's description and supplemental guidance fields to determine if updates are needed.
- If the control objective is up to date, provide the user with an option for a manual update.
- If the control objective is requires an update, provide recommendations.
- Based on user's responses, update control objectives. Loop if necessary.
- Inquire about the next item. Loop until finished.
- Ending message.
For more information on Governance, Risk, and Compliance, see Governance, Risk, and Compliance
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Fetch control objective details Get list of impacted control objective Mark control objective as reviewed Update control objective details
Validate and recommend control objective field values |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_grc_sharegenai.compliance_library_aiagent_user |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_compliance.manager, sn_grc_sharegenai.compliance_library_aiagent_user |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Enable the AI agent for the ServiceNow Otto panel. |
|
Used in agentic workflows |
Not applicable. |
Parent Topic:Governance, Risk, and Compliance AI agents
--- title: Control objective change AI agent description: This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/grc-control-objective-change-agent-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Governance, Risk, and Compliance AI agents, Governance, Risk, and Compliance, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Control objective change AI agent This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user. ## Workflow The agent helps users complete tasks related to control objective change agent. 1. Greet the user and fetch the control objective based on the provided sys\_id. 2. Review the control objective's description and supplemental guidance fields to determine if updates are needed. 3. If the control objective is up to date, provide the user with an option for a manual update. 4. If the control objective is requires an update, provide recommendations. 5. Based on user's responses, update control objectives. Loop if necessary. 6. Inquire about the next item. Loop until finished. 7. Ending message. For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_WhatIsGRC.md) <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Fetch control objective details Get list of impacted control objective Mark control objective as reviewed Update control objective details - **Generative AI skill** Validate and recommend control objective field values </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_grc\_sharegenai.compliance\_library\_aiagent\_user </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_compliance.manager, sn\_grc\_sharegenai.compliance\_library\_aiagent\_user </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Enable the AI agent for the ServiceNow Otto panel. </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>For more information on Governance, Risk, and Compliance, see [Governance, Risk, and Compliance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/governance-risk-compliance/r_WhatIsGRC.md) **Parent Topic:**[Governance, Risk, and Compliance AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/grc-ai-agents-overview.md)
| title | Control objective change AI agent |
| description | This AI agent acts as a Compliance Manager that validates if the description and supplemental guidance of a given control objective need updates based on the associated citations. The AI agent recommends new values if changes are required, and updates the control objective record after getting confirmation from the user. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/grc-control-objective-change-agent-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | GovernanceRiskand Compliance AI agentsGovernanceRiskand ComplianceAI agents libraryAI agents and agentic workflowsEnable AI Experiences |