Integrate ServiceNow voice assistant with 3CLogic

---
title: Integrate ServiceNow voice assistant with 3CLogic
description: Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the 3CLogic voice service.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/integrate-voice-service-with-3clogic.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [3CLogic, voice assistant, voice integration, CCaaS, telephony provider, AI voice agent]
breadcrumb: [Integrating voice assistant with CCaaS provider, Deploy AI voice agents, AI Agent Studio \(legacy\), AI agents and agentic workflows, Enable AI Experiences]
---

# Integrate ServiceNow voice assistant with 3CLogic

Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the 3CLogic voice service.

## Before you begin

-   Create a voice assistant. See [Create an AI voice assistant](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/create-an-ai-voice-service.md) for more information.

Role required: sn\_aia.admin

## About this task

Connect your 3CLogic voice service to a ServiceNow voice assistant using the WebSocket communication channel. When the integration is complete, incoming calls routed through 3CLogic are handled by the AI voice agent. When call handling is complete, the integration supports transferring the caller to a live agent queue.

## Procedure

1.  Navigate to **All** > **Conversational Interfaces** > **Assistant Designer** > **Assistants**.

2.  Find the voice assistant that you want to connect to 3CLogic and select **Edit**.

3.  Select **Communication channels** from the guided setup navigation.

4.  In the **Provider application** field, select the provider application to deploy the voice assistant to.

5.  Select the **Telephony provider** tab.

6.  From the **Select communication channels** dropdown, select **WebSocket**.

7.  From the **CCaaS provider** dropdown, select **3CLogic**.

    **Note:** This integration must be completed in your telephony provider's account. Follow the setup steps outlined in the 3CLogic product documentation.

    The following read-only fields are generated. Copy these values to your 3CLogic account to complete the integration.

    |Field|Description|
    |-----|-----------|
    |URL|Autogenerated WebSocket URL to connect the 3CLogic voice service to the voice assistant.|
    |Client secret|Generated client secret to authenticate requests from 3CLogic to the voice assistant.|
    |Client id|Generated client ID to authenticate requests from 3CLogic to the voice assistant.|

    \[Omitted image "voice-agents-3clogic-integration.png"\] Alt text: The Communication channels guided setup with 3C Logic selected as the CCaaS provider, showing the generated URL, Client secret, and Client id fields to copy to your 3CLogic account.

8.  Enable context data persistence for the voice service.

    1.  Navigate to `sys_now_assist_deployment_config_attributes.list` and check whether a `persist_context_data` attribute exists for your voice service.

    2.  If the attribute exists, open it and set **Value** to `true`.

        \[Omitted image "voice-agents-persist-context-data.png"\] Alt text: The persist\_context\_data configuration attribute record for the voice service with its value set to true.

    3.  If the attribute does not exist, navigate to `sys_now_assist_deployment_config.list`, open your voice assistant's deployment configuration record, and copy its `sys_id`.

        To copy the `sys_id`, right-click the record header bar and select **Copy sys\_id**.

    4.  Navigate to `sys_now_assist_deployment_config_attributes.list`, click **New**, set **Deployment Configuration** to the `sys_id` you copied, **Name** to `persist_context_data`, and **Value** to `true`, then click **Submit**.

    When `persist_context_data` is enabled, the voice assistant saves the session context as an `interaction_context` record named `bot_context_data` after each call. For details about the stored fields, see [Bot context data](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/voice-agent-reference.md).

9.  In your 3CLogic account, paste the **URL**, **Client secret**, and **Client id** into the corresponding fields.

10. Complete any additional configuration required in your 3CLogic account.

    For provider-side configuration steps specific to your 3CLogic deployment, contact [3CLogic customer support](https://www.3clogic.com/customer-support/).


## Result

The 3CLogic voice service is connected to your ServiceNow voice assistant. Incoming calls routed through 3CLogic are handled by the AI voice agent, which responds with a greeting and processes the caller's requests.

**Note:** Call recording is not available for 3CLogic integrations.

## What to do next

For live agent transfer configuration and advanced 3CLogic settings, contact [3CLogic customer support](https://www.3clogic.com/customer-support/).

**Parent Topic:**[Integrating voice assistant with CCaaS provider](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/integrating-voice-service-with-ccaas-providers.md)