Microsoft Exchange Online meeting scheduler AI agent
This AI agent schedules meetings in Microsoft Exchange Online. It collects the attendees, subject, date, and time zone, finds times when attendees are available, and creates the calendar event.
Workflow
The agent helps the user find an available time and schedule a meeting in Microsoft Exchange Online.
- Ask the user for the attendees and look up their email addresses, asking the user to choose when a name matches more than one person.
- Ask for the meeting title or subject if it isn't provided.
- Ask for the meeting date or time if it isn't provided.
- Use the time zone the user mentions or, if none is given, the user's own time zone.
- Find meeting times when the attendees are available around the requested time or day, and ask the user to pick a slot when the requested time isn't free.
- Create the calendar event and share the meeting time and a link to the meeting details.
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Field |
Description |
|---|---|
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Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Fetch full standard name of time zones Get Logged in User's Timezone Look up Attendees Emails
Create Calendar Event Find Meeting Times |
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Allowed user roles The specific user roles that can access this AI agent. |
snc_internal |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
snc_internal |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
Not applicable. |
Related topics
--- title: Microsoft Exchange Online meeting scheduler AI agent description: This AI agent schedules meetings in Microsoft Exchange Online. It collects the attendees, subject, date, and time zone, finds times when attendees are available, and creates the calendar event. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-ms-exchange-microsoft-exchange-online-meeting-scheduler-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-30" reading_time_minutes: 2 breadcrumb: [Microsoft Exchange Online Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # Microsoft Exchange Online meeting scheduler AI agent This AI agent schedules meetings in Microsoft Exchange Online. It collects the attendees, subject, date, and time zone, finds times when attendees are available, and creates the calendar event. ## Workflow The agent helps the user find an available time and schedule a meeting in Microsoft Exchange Online. 1. Ask the user for the attendees and look up their email addresses, asking the user to choose when a name matches more than one person. 2. Ask for the meeting title or subject if it isn't provided. 3. Ask for the meeting date or time if it isn't provided. 4. Use the time zone the user mentions or, if none is given, the user's own time zone. 5. Find meeting times when the attendees are available around the requested time or day, and ask the user to pick a slot when the requested time isn't free. 6. Create the calendar event and share the meeting time and a link to the meeting details. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Scripts** Fetch full standard name of time zones Get Logged in User's Timezone Look up Attendees Emails - **Subflows** Create Calendar Event Find Meeting Times </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> snc\_internal </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> snc\_internal </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> Not applicable. </td></tr></tbody> </table>**Parent Topic:**[Microsoft Exchange Online Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-ms-exchange-ai-agents-overview.md) **Related topics** [Microsoft Exchange Online Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/ms-exch-online-spoke.md) [Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)
| title | Microsoft Exchange Online meeting scheduler AI agent |
| description | This AI agent schedules meetings in Microsoft Exchange Online. It collects the attendees, subject, date, and time zone, finds times when attendees are available, and creates the calendar event. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-ms-exchange-microsoft-exchange-online-meeting-scheduler-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-30 |
| reading_time_minutes | 2 |
| breadcrumb | Microsoft Exchange Online Spoke AI agentsIntegration Hub AI agentsIntegration HubAI agents libraryAI agents and agentic workflowsEnable AI Experiences |