SuccessFactors employee management AI agent
This AI agent retrieves employee benefit and time off data from SAP SuccessFactors. It looks up benefit enrollments, time off records, and time off balances.
Workflow
The agent helps the user review an employee's benefits and time off in SuccessFactors.
- Ask the user what they want to do and collect the details the action needs, such as the employee.
- Get the employee's benefit enrollments.
- Look up the employee's time off records.
- Look up the employee's time off balances.
- Report the outcome to the user, including details of any error.
|
Field |
Description |
|---|---|
|
Allow third party to access this AI agent |
When enabled, third-party AI agents can use this agent. This value is off (false) by default. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the External discoverable field. |
|
Allow AI specialists to access this AI agent |
When enabled, AI specialists can use this agent. This value is off (false) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs [sn_aia_agent_config] table on the Specialist enabled field. |
|
Manage long-term memory |
When enabled, all previous user interactions are used as context for the LLM. This value is off (false) by default. This setting is defined by the sn_aia.ltm.enable_long_term_memory system property. For more information, see ServiceNow Otto AI agents reference. |
|
Tools |
Employee Time Off Employee Time Off Balances Get Employee Benefit Enrollments |
|
Allowed user roles The specific user roles that can access this AI agent. |
sn_successfactors.SuccessFactors Admin |
|
Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. |
sn_successfactors.SuccessFactors Admin |
|
Triggers |
Optional. None defined by default. An admin can specify triggers if desired. For more information, see Add a trigger to an AI agent. |
|
Channels |
Configure an assistant for Virtual Agent or ServiceNow Otto panel using Assistant Designer. |
|
Used in agentic workflows |
|
Related topics
--- title: SuccessFactors employee management AI agent description: This AI agent retrieves employee benefit and time off data from SAP SuccessFactors. It looks up benefit enrollments, time off records, and time off balances. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-successfactors-successfactors-employee-management-ai-agent.html release: australia topic_type: reference last_updated: "2026-09-30" reading_time_minutes: 2 breadcrumb: [SuccessFactors Spoke AI agents, Integration Hub AI agents, Integration Hub, AI agents library, AI agents and agentic workflows, Enable AI Experiences] --- # SuccessFactors employee management AI agent This AI agent retrieves employee benefit and time off data from SAP SuccessFactors. It looks up benefit enrollments, time off records, and time off balances. ## Workflow The agent helps the user review an employee's benefits and time off in SuccessFactors. 1. Ask the user what they want to do and collect the details the action needs, such as the employee. 2. Get the employee's benefit enrollments. 3. Look up the employee's time off records. 4. Look up the employee's time off balances. 5. Report the outcome to the user, including details of any error. <table><thead><tr><th> Field </th><th> Description </th></tr></thead><tbody><tr><td> Allow third party to access this AI agent </td><td> When enabled, third-party AI agents can use this agent. This value is off \(false\) by default. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the External discoverable field. </td></tr><tr><td> Allow AI specialists to access this AI agent </td><td> When enabled, AI specialists can use this agent. This value is off \(false\) by default. When set to true, more configuration options for tools become available so that an AI specialist can map inputs and response templates to tool outputs. This setting is defined in the AI Agent configs \[sn\_aia\_agent\_config\] table on the Specialist enabled field. </td></tr><tr><td> Manage long-term memory </td><td> When enabled, all previous user interactions are used as context for the LLM. This value is off \(false\) by default. This setting is defined by the **sn\_aia.ltm.enable\_long\_term\_memory** system property. For more information, see [ServiceNow Otto AI agents reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/na-aia-reference.md). </td></tr><tr><td> Tools </td><td> - **Flow Actions** Employee Time Off Employee Time Off Balances Get Employee Benefit Enrollments </td></tr><tr><td> Allowed user roles The specific user roles that can access this AI agent. </td><td> sn\_successfactors.SuccessFactors Admin </td></tr><tr><td> Data access roles The specific user identity roles that determine which data the AI agent can access and what actions it can take. </td><td> sn\_successfactors.SuccessFactors Admin </td></tr><tr><td> Triggers </td><td> Optional. None defined by default. An admin can specify triggers if desired. For more information, see [Add a trigger to an AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/add-trigger-aia.md). </td></tr><tr><td> Channels </td><td> Configure an assistant for Virtual Agent or ServiceNow Otto panel using [Assistant Designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md). </td></tr><tr><td> Used in agentic workflows </td><td> - Fetch Employee Payrolls and Benefit Enrollments - Fetch User Details and Time Off Balance and Time Off Details </td></tr></tbody> </table>**Parent Topic:**[SuccessFactors Spoke AI agents](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/inth-successfactors-ai-agents-overview.md) **Related topics** [SuccessFactors Spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/successfactors-spoke.md) [Integration Hub spokes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/spokes-list.md)
| title | SuccessFactors employee management AI agent |
| description | This AI agent retrieves employee benefit and time off data from SAP SuccessFactors. It looks up benefit enrollments, time off records, and time off balances. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/inth-successfactors-successfactors-employee-management-ai-agent.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-30 |
| reading_time_minutes | 2 |
| breadcrumb | SuccessFactors Spoke AI agentsIntegration Hub AI agentsIntegration HubAI agents libraryAI agents and agentic workflowsEnable AI Experiences |