Knowledge Graph

---
title: Knowledge Graph
description: The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/knowledge-graph/knowledge-graph-landing.html
release: australia
product: Knowledge Graph
classification: knowledge-graph
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Knowledge Graph, Enterprise Graph, Knowledge Graph schema, Graph Query Builder, natural language queries, generative AI, Gen AI, structured data, Knowledge Graph Designer, schemas]
audience: administrator
breadcrumb: [Managing data for AI, Enable AI Experiences]
---

# Knowledge Graph

The Knowledge Graph application, uses the structured and unstructured data from ServiceNow records, knowledge bases, and external sources to enhance the performance of ServiceNow Otto for Virtual Agent, AI agents, and generative AI skills.

\[Omitted video\] Description: Knowledge Graph overview video

Learn more about Knowledge Graph and how it can help fit your specific business needs.

## Get started

<table id="table_ktz_stq_fcc" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Explore Knowledge Graph](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/exploring-knowledge-graph.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Knowledge Graph](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/configuring-knowledge-graph.md)

</td><td>

[Use Knowledge Graph\[Omitted image "bus-agent-workspace-1.svg"\] Alt text:Create and edit Knowledge Graph schema](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/using-knowledge-graph-designer.md)

</td></tr><tr><td>

[Using Enterprise Graph\[Omitted image "bus-supervised-machine-learning.svg"\] Alt text:Learn about the Enterprise Graph schema.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/global-graph-schema.md)

</td><td>

[Natural Language queries in Knowledge Graph\[Omitted image "bus-datasheet.svg"\] Alt text:View example use cases of natural language queries in Knowledge graph.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/natural-language-queries-example-usecases.md)

</td><td>

[Graph Query Builder\[Omitted image "bus-customer-service.svg"\] Alt text:Build and run queries on Knowledge Graph.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/reference-for-knowledge-graph.md)

</td></tr><tr><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Additional information to configure Knowledge Graph](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/knowledge-graph/reference-for-knowledge-graph.md)

</td><td>

 

</td><td>

 

</td></tr></tbody>
</table>