Manage use case · SN Doc Reader

Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.

About this task

Change the language models for a use case
Copy a use case
Edit a use case
Deactivate a use case
Delete a use case
Change the language models for a use case
Select the LLM and file language for a use case to control how documents are processed for information extraction. Change these settings when the default model doesn't suit your use case.
Copy a use case
Copy an existing use case to use as a starting point for a similar one. The copy includes the original fields, tables, questions, integrations, and flows.
Edit a use case
Update an existing use case to modify its name, fields, tables, questions, integrations, and flows. Use cases marked as read-only must be copied before you can edit them.
Deactivate a use case
Deactivate a use case to stop it from being applied during document processing when it is no longer relevant to your document intelligence workflows.
Delete a use case
Delete a use case and its associated fields, tables, questions, integrations, and flows from a skill when the use case is no longer needed.

title	Manage use case
description	Administrators can manage an existing use case by changing the LLM, editing configuration details, creating a copy, deactivating, or deleting it.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/intelligent-experiences/manage-use-case.html
release	australia
topic_type	task
last_updated	2026-11-06
reading_time_minutes	1
breadcrumb	Information Extraction skillConfigureContent UnderstandingGenerative AI skillsEnable AI Experiences