ServiceNow AI Evaluation dashboard

---
title: ServiceNow AI Evaluation dashboard
description: Use the ServiceNow AI Evaluation dashboard to get a comprehensive visibility into AI agent performance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/md-servicenow-ai-evaluation.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow AI dashboard, Dashboards, Explore, Measure AI system, Measure AI systems, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# ServiceNow AI Evaluation dashboard

Use the ServiceNow AI Evaluation dashboard to get a comprehensive visibility into AI agent performance.

The ServiceNow AI Evaluation dashboard has two complementary views.

-   **Conversation evaluation**

    Measures response quality across dimensions such as accuracy, completeness, truthfulness, and context retention.

    For more information about the ServiceNow AI Conversation evaluation dashboard, see [ServiceNow AI Conversation evaluation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/md-servicenow-ai-conversation-evaluation.md).

-   **Impact**

    View quantifies business outcomes including resolution rates, time savings, and operational value.

    For more information about the ServiceNow AI Impact evaluation, see [ServiceNow AI Impact](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/md-servicenow-ai-impact.md).


Together, these views enable organizations to monitor AI quality, validate user satisfaction, and demonstrate ROI from AI investments.