Configuring monitoring and evaluations in AI Control Tower
concept australia Updated Sep 10, 2026 1 min read mon-ai-configuring-aict-evaluations.md
Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates.
Configuration overview
Setting up monitoring involves enabling scoring for each type of AI system you want to evaluate, managing which metrics to include, and configuring metric templates that define how quality and safety scores are calculated.After the initial setup, you can configure how long trace data is retained, and adjust which AI systems are included in scoring as your portfolio changes.
Keywords ServiceNow OttoAI Agentsgenerative AIagentic AIconfigure
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--- title: Configuring monitoring and evaluations in AI Control Tower description: Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/mon-ai-configuring-aict-evaluations.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI, configure] breadcrumb: [Monitoring and evaluating AI systems, Monitor AI assets, AI Control Tower, Establishing AI governance, Enable AI Experiences] --- # Configuring monitoring and evaluations in AI Control Tower Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates. ## Configuration overview Setting up monitoring involves enabling scoring for each type of AI system you want to evaluate, managing which metrics to include, and configuring metric templates that define how quality and safety scores are calculated.After the initial setup, you can configure how long trace data is retained, and adjust which AI systems are included in scoring as your portfolio changes.
| title | Configuring monitoring and evaluations in AI Control Tower |
| description | Set up monitoring in AI Control Tower by activating evaluations, adding metrics, and configuring metric templates. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/mon-ai-configuring-aict-evaluations.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| keywords | ServiceNow OttoAI Agentsgenerative AIagentic AIconfigure |
| breadcrumb | Monitoring and evaluating AI systemsMonitor AI assetsAI Control TowerEstablishing AI governanceEnable AI Experiences |