Configure evaluation scoring for ServiceNow AI systems

---
title: Configure evaluation scoring for ServiceNow AI systems
description: Monitor and configure evaluation scoring for AI systems that run on the ServiceNow AI Platform.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/mon-ai-servicenow-ai-systems.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [ServiceNow Otto, AI Agents, generative AI, agentic AI]
breadcrumb: [Configure, Monitoring and evaluating AI systems, Monitor AI assets, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Configure evaluation scoring for ServiceNow AI systems

Monitor and configure evaluation scoring for AI systems that run on the ServiceNow AI Platform.

ServiceNow AI systems are automatically instrumented for evaluation because they run on the ServiceNow AI Platform, so no connection setup is required before you activate scoring for them.

-   **[Activate evaluation scoring for ServiceNow AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mon-ai-monitor-servicenow-ai-system.md)**  
Assess the quality of your ServiceNow AI systems by activating evaluation scoring in AI Control Tower.
-   **[Configure global metrics for ServiceNow AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mon-ai-configure-global-metrics-servicenow.md)**  
Choose which metrics to evaluate for ServiceNow AI systems and optionally adjust the shared sample rate.
-   **[Configure asset-specific metrics for ServiceNow AI systems](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mon-ai-configure-asset-metrics-servicenow.md)**  
Add or remove metrics for one or more ServiceNow AI systems, without changing your organization's global metric configuration.
-   **[Exclude ServiceNow AI systems from a metric](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mon-ai-exclude-ai-systems-servicenow.md)**  
Exclude one or more ServiceNow AI systems from a specific metric, without changing that metric's configuration for every other system.

**Parent Topic:**[Configuring monitoring and evaluations in AI Control Tower](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mon-ai-configuring-aict-evaluations.md)