Calculate Virtual Agent cost savings

---
title: Calculate Virtual Agent cost savings
description: Estimate cost savings from Virtual Agent conversations by entering an hourly rate in the Value view of Conversational Evaluator.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/mv-calculate-virtual-agent-cost-savings.html
release: australia
topic_type: task
last_updated: "2026-09-23"
reading_time_minutes: 1
keywords: [calculate, cost savings, value, Conversational Evaluator, AI Control Tower]
breadcrumb: [Evaluate conversations, Use, Measure AI system, Measure AI systems, AI Control Tower, Establishing AI governance, Enable AI Experiences]
---

# Calculate Virtual Agent cost savings

Estimate cost savings from Virtual Agent conversations by entering an hourly rate in the Value view of Conversational Evaluator.

## Before you begin

Role required: sn\_ai\_governance.ai\_steward, interaction\_admin

## About this task

The **Impact** view shows the total hours saved by Virtual Agent conversations. Enter an hourly rate to see the estimated dollar value of those savings.

## Procedure

1.  Navigate to **All** > **AI Control Tower** > **Insights** > **ServiceNow AI** > **** > **Evaluation**.

2.  Select the **Evaluation** tab.

3.  Select **Impact**.

4.  In the **Select date range** list, select the time period to calculate.

5.  In the **Estimated cost saving calculation** section, enter a value in the **Hourly rate** field.

6.  Select a currency from the **currency** list.

7.  Select **Update**.


## Result

You can see the estimated cost savings from Virtual Agent conversations.

**Related topics**  


[Conversational Evaluator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/mv-conversational-evaluator.md)