Natural Language Query

Enhance your users' query experience by supplementing NLQ with words and terms used in your environment. Review your users' actual requests in the NLQ logs to find possible synonyms and shortcuts to add.

Create a semantic shortcut to help improve the ability of NLQ to recognize the various ways your users request data. Semantic shortcuts operate similarly to NLQ synonyms by mapping common words to columns, but for a selected table when certain conditions are met.

Add synonyms to improve the ability of NLQ to recognize the various ways your users request data. With synonyms, you can map commonly used words or terms to table columns.

NLQ is a ServiceNow AI Platform feature that is active by default. Use NLQ to query the data in your instance by entering plain language requests into the user interface.

Natural Language Query (NLQ) is installed with these roles.

Natural Language Query (NLQ) enables you to query the data in your instance by entering plain language requests into the user interface.

The Natural Language Query (NLQ) properties control how and where NLQ operates.

The following components are installed with Natural Language Query.

With Natural Language Query (NLQ), you can query data in your tables by entering requests in natural, everyday language.

Review NLQ logs to see how the system has handled your users' plain-language requests. Use log records from attempted requests to expand NLQ synonyms or shortcuts.

Use the Table Guesser logs to review the CMDB tables that were picked by NLQ in response to plain-language queries.