Configure response feedback

task australia Updated Sep 10, 2026 1 min read nava-configure-response-feedback-manually.md

Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.

Before you begin

Role required: admin

Procedure

In the filter navigator, enter sys_now_assist_deployment_config_attributes.list to display the ServiceNow Otto for Virtual Agent Deployment Config Attributes table.
In the search fields, select Name from the drop-down list and enter granular in the Search field.
To change negative granular feedback settings, select is_negative_granular_feedback_enabled with ServiceNow Otto for Virtual Agent (default) as the Deployment Configuration.
On the next screen, set the value to true to enable negative granular feedback or false to disable it.
Select Submit.
To change positive granular feedback settings, select is_positive_granular_feedback_enabled with ServiceNow Otto for Virtual Agent (default) as the Deployment Configuration.
On the next screen, set the value to true to enable positive granular feedback or false to disable it.
Select Submit.
To configure the feedback options, in the filter navigator, enter sys_now_assist_message_bundle.list to display the ServiceNow Otto Message Bundles table.
In the search fields, select for text from the drop-down list and enter granular in the Search field.
Do one of the following:
- To create a new granular feedback selection, select New.
- To change an existing granular feedback option, select the option.
Complete the fields: Description, Message, Message Key, Bundle Id, Application, Active, Order.
Select Submit.
For more information on accessing the stored feedback data, see Granular Feedback and Analytics in ServiceNow Otto for Virtual Agent (KB3060968).

Parent Topic:Configuring plugins and skills in AI Admin Hub

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---
title: Configure response feedback
description: Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/nava-configure-response-feedback-manually.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring plugins and skills in AI Admin Hub, AI Admin Hub, Generative AI skills, Enable AI Experiences]
---

# Configure response feedback

Configure the response feedback options that appear when users select thumbs up or thumbs down on a ServiceNow Otto for Virtual Agent or ServiceNow Otto panel response.

## Before you begin

Role required: admin

## Procedure

1. In the filter navigator, enter `sys_now_assist_deployment_config_attributes.list` to display the ServiceNow Otto for Virtual Agent Deployment Config Attributes table.

2. In the search fields, select **Name** from the drop-down list and enter `granular` in the Search field.

3. To change negative granular feedback settings, select **is\_negative\_granular\_feedback\_enabled** with ServiceNow Otto for Virtual Agent \(default\) as the Deployment Configuration.

4. On the next screen, set the value to **true** to enable negative granular feedback or **false** to disable it.

5. Select **Submit**.

6. To change positive granular feedback settings, select **is\_positive\_granular\_feedback\_enabled** with ServiceNow Otto for Virtual Agent \(default\) as the Deployment Configuration.

7. On the next screen, set the value to **true** to enable positive granular feedback or **false** to disable it.

8. Select **Submit**.

9. To configure the feedback options, in the filter navigator, enter `sys_now_assist_message_bundle.list` to display the ServiceNow Otto Message Bundles table.

10. In the search fields, select **for text** from the drop-down list and enter `granular` in the Search field.

11. Do one of the following:

- To create a new granular feedback selection, select **New**.
- To change an existing granular feedback option, select the option.
12. Complete the fields: **Description**, **Message**, **Message Key**, **Bundle Id**, **Application**, **Active**, **Order**.

13. Select **Submit**.

14. For more information on accessing the stored feedback data, see [Granular Feedback and Analytics in ServiceNow Otto for Virtual Agent \(KB3060968\).](https://support.servicenow.com/kb_view.do?sysparm_article=KB1213249)

**Parent Topic:**[Configuring plugins and skills in AI Admin Hub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/configuring-na-landing.md)