AI Analytics dashboard indicator details
reference australia Updated Sep 10, 2026 10 min read now-assist-analytics-dashboard-indicators.md
Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard.
AI Analytics indicators contain the following details: indicator type, data source, calculation, available breakdowns, unit, and so on.
To access these indicators, navigate to Platform Analytics Administration > Indicators. You must have the Now Assist Analytics Admin [sn_na_analytics_admin] role to access the indicators.
These indicators collect data at a daily frequency. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day.
Note: The Generative AI Usage Log [sys_gen_ai_usage_log] table is maint-only.
Usage and adoption indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Total AI actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of all actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily AI actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily actions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Average daily unique users engaging with AI skills | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Average of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Daily unique users engaging with AI skills | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Skill group distribution | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily skill executions grouped By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Daily usage comparison by workflow | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by workflows | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow | Daily | # | 0 |
| Departments with highest usage | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by user department and sorted by descending order | By Department, By Skills Config | Daily | # | 0 |
| AI actions comparison by user department | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of actions grouped by user department | By Department, By Skills Config | Daily | # | 0 |
| Feedback details | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions with feedback grouped by Skill Family | By Feedback, By Skill Family, By Skills Config | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions with feedback/Total count of actions) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 | |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions where By Feedback is Accepted grouped by Skill Family | By Skill Family, By Skills Config, By Feedback | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions where By Feedback is Accepted/Total count of actions with feedback) x 100 grouped by Skill Family | By Skills Config, By Skill Family | Daily | % | 2 | |
| Error details | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions grouped by Skill Family | By Skill Family, By Skills Config | Daily | # | 0 |
| Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of actions with error status grouped by Skill Family | By Gen AI Log Metadata Status , By Skill Family, By Skills Config | Daily | # | 0 | |
| Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of actions with error status/Total count of generative AI metadata records) x 100 grouped by Skill Family | By Skill Family, By Skills Config | Daily | % | 2 |
Skill performance indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions grouped by skill | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Number of actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of all skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total daily active users | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
| Total daily active users by skills | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users grouped by Skills Config | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
Skill details indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions grouped by Skills Config | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Total skill actions | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of skill executions | By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow | Daily | # | 0 |
| Accepted skill actions | Automated | Gen AI Log Metadata[sys_gen_ai_log_metadata] | Count of skill executions where Feedback is Accepted | By Feedback, By response accepted without edits, By Skills Config, By Skill Family | Daily | # | 0 |
| Acceptance rate | Formula | Gen AI Log Metadata[sys_gen_ai_log_metadata] | (Count of skill executions where Feedback is Accepted/Count of skill executions)x100 | By Skills Config | Daily | % | 0 |
| Daily active users | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of daily unique users | By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality | Daily | # | 0 |
Custom skills indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Skill engagement trend by workflows | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by workflows | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Skill engagement trend by products | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by products | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Skill engagement trend by features | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of custom skill executions grouped by features | By Custom Skill (Workflow Type), By Custom Skill (Feature Type), By Custom Skill (Product Type), By Custom Skill Completion Status, By Skills Config | Daily | 0 | |
| Daily unique users engaging with the skill | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count of unique users who executed custom skills | By Skills Config | Daily | # | 0 |
| Executed successfully | Formula | Generative AI Usage Log[sys_gen_ai_usage_log] | (Count of custom skill executions with status Completed/Count of custom skill executions)x100 | By Skills Config | Daily | % | 2 |
| Skills feedback | Automated | Generative AI Usage Log[sys_gen_ai_usage_log] | Count | By Feedback, By Skills Config | Daily | # | 0 |
AI Guardian offensive content guardrail indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Guardrail-added latency | Automated | Generative AI Metric[sys_generative_ai_metric] | Average time taken by the guardrail to evaluate offensive content | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as offensive | Formula | Generative AI Metric[sys_generative_ai_metric] | (Count of offensive content occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total offensive content occurrences | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Categories of offensive content | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences grouped by categories | By Offensiveness Type, By Skills Config | Daily | # | 0 |
| Offensive content occurrences by skill | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of offensive content occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
AI Guardian prompt injection guardrail indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Guardrail-added latency | Automated | Generative AI Metric[sys_generative_ai_metric] | Average time taken by the guardrail to evaluate prompt injection | By Skills Config | Daily | Milliseconds | 0 |
| Percentage flagged as prompt injection | Formula | Generative AI Metric[sys_generative_ai_metric] | (Count of prompt injection occurrences/Total number of LLM calls for which the guardrail was enabled)x100 | By Skills Config | Daily | % | 0 |
| Total prompt injection occurrences | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of prompt injection occurrences | By Gen AI metric value, By Skills Config | Daily | # | 0 |
| Prompt injection occurrences by skill | Automated | Generative AI Metric[sys_generative_ai_metric] | Count of prompt injection occurrences grouped by skill | By Gen AI metric value, By Skills Config | Daily | # | 0 |
User search analyzer indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Queries with Genius Results | Automated | Search Event[sys_search_event] | Count of search queries where Genius Result Displayed = true | AIS Search Application | Daily | # | 0 |
| Genius Result engagement | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of genius results where Card Type = Now Assist Multi-Content Response and Action Type = Show Full Answer or Action Type = Ask a Follow Up or Action Type = uxf_client_action | AIS Search Application | Daily | # | 0 |
| Genius Result response time | Automated | Search Signal Event[sys_search_signal_event] | Average (Genius Result Response Time in Seconds) | AIS Search Application | Daily | Seconds | 0 |
| Genius Result to chat handoff | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Ask a Follow Up | AIS Search Application | Daily | # | 0 |
| Genius Results citation engagement | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = uxf_client_action | AIS Search Application | Daily | # | 0 |
| Feedback (Thumbs up) | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Helpful | AIS Search Application | Daily | # | 0 |
| Feedback (Thumbs down) | Automated | Genius Result Event Action[sys_search_genius_result_event_action] | Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Not Helpful | AIS Search Application | Daily | # | 0 |
| Genius Results with KB | Automated | Search Signal Genius Result Triggered Event[sys_search_signal_genius_result_triggered_event] | Count of queries where Source Table = kb_knowledge | AIS Search Application | Daily | # | 0 |
| Genius Results with Catalog Item | Automated | Search Signal Genius Result Triggered Event[sys_search_signal_genius_result_triggered_event] | Count of queries where Source Table = sc_cat_item | AIS Search Application | Daily | # | 0 |
| Top 10 queries with KB Genius Result | Automated | Search Signal Genius Result Triggered Event [sys_search_signal_genius_result_triggered_event] | Top 10 queries with count of genius results where Source Table = kb_knowledge | Not Applicable | Daily | Not Applicable | Not Applicable |
| Top 10 queries with Catalog Item Genius Result | Automated | Search Signal Genius Result Triggered Event [sys_search_signal_genius_result_triggered_event] | Top 10 queries with count of genius results where Source Table = sc_cat_item | Not Applicable | Daily | Not Applicable | Not Applicable |
ServiceNow Otto context menu analytics indicator details
| Visualization | Indicator type | Indicator source table | Calculation | Available breakdowns | Frequency | Unit | Precision |
|---|---|---|---|---|---|---|---|
| Usage in this period | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where Source is ServiceNow Otto context menu | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Acceptance distribution | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where content generated by ServiceNow Otto context menu grouped by Accepted or Not Accepted | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Usage trend by skill | Automated | Generative AI Log[sys_generative_ai_log] | Count of context menu actions grouped by AI skills | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Capability distribution | Automated | Generative AI Log[sys_generative_ai_log] | Count of context menu actions grouped by capability | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
| Responses by feedback | Automated | Generative AI Log[sys_generative_ai_log] | Count of actions where feedback for the content generated by ServiceNow Otto context menu grouped by Accepted or Rejected. | By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability | Daily | # | 0 |
Keywords Now Assist AnalyticsindicatorsPlatform Analytics AdministrationGenAIGenerative AI
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--- title: AI Analytics dashboard indicator details description: Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-analytics-dashboard-indicators.html release: australia topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 10 keywords: [Now Assist Analytics, indicators, Platform Analytics Administration, GenAI, Generative AI] breadcrumb: [AI Analytics reference, Analyzing AI performance, Exploring AI Admin Hub, AI Admin Hub, Generative AI skills, Enable AI Experiences] --- # AI Analytics dashboard indicator details Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard. AI Analytics indicators contain the following details: indicator type, data source, calculation, available breakdowns, unit, and so on. To access these indicators, navigate to **Platform Analytics Administration** > **Indicators**. You must have the Now Assist Analytics Admin \[sn\_na\_analytics\_admin\] role to access the indicators. These indicators collect data at a daily frequency. Data is only available for dates before the current date. If you want to see results from the current day, you must wait until the next day. **Note:** The Generative AI Usage Log \[sys\_gen\_ai\_usage\_log\] table is maint-only. ## Usage and adoption indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Total AI actions|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of all actions|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow|Daily|\#|0| |Daily AI actions|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily actions|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow|Daily|\#|0| |Average daily unique users engaging with AI skills|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Average of daily unique users|By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality|Daily|\#|0| |Daily unique users engaging with AI skills|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily unique users|By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality|Daily|\#|0| |Skill group distribution|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily skill executions grouped By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow|Daily|\#|0| |Daily usage comparison by workflow|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of actions grouped by workflows|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow|Daily|\#|0| |Skill engagement trend|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of actions grouped by skill|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Skills Config, By Workflow|Daily|\#|0| |Departments with highest usage|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of actions grouped by user department and sorted by descending order|By Department, By Skills Config|Daily|\#|0| |AI actions comparison by user department|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of actions grouped by user department|By Department, By Skills Config|Daily|\#|0| |Feedback details|Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of actions grouped by Skill Family|By Skill Family, By Skills Config|Daily|\#|0| |Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of actions with feedback grouped by Skill Family|By Feedback, By Skill Family, By Skills Config|Daily|\#|0| |Formula|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|\(Count of actions with feedback/Total count of actions\) x 100 grouped by Skill Family|By Skill Family, By Skills Config|Daily|%|2| |Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of actions where By Feedback is Accepted grouped by Skill Family|By Skill Family, By Skills Config, By Feedback|Daily|\#|0| |Formula|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|\(Count of actions where By Feedback is Accepted/Total count of actions with feedback\) x 100 grouped by Skill Family|By Skills Config, By Skill Family|Daily|%|2| |Error details|Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of actions grouped by Skill Family|By Skill Family, By Skills Config|Daily|\#|0| |Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of actions with error status grouped by Skill Family|By Gen AI Log Metadata Status , By Skill Family, By Skills Config|Daily|\#|0| |Formula|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|\(Count of actions with error status/Total count of generative AI metadata records\) x 100 grouped by Skill Family|By Skill Family, By Skills Config|Daily|%|2| ## Skill performance indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Skill engagement trend|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of skill executions grouped by skill|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow|Daily|\#|0| |Number of actions|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of all skill executions|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow|Daily|\#|0| |Total daily active users|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily unique users|By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality|Daily|\#|0| |Total daily active users by skills|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily unique users grouped by Skills Config|By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality|Daily|\#|0| ## Skill details indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Skill engagement trend|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of skill executions grouped by Skills Config|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow|Daily|\#|0| |Total skill actions|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of skill executions|By Gen AI Feature, By Generative AI Skill Execution Modality, By Skill Family, By Skills Config, By Workflow|Daily|\#|0| |Accepted skill actions|Automated|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|Count of skill executions where Feedback is Accepted|By Feedback, By response accepted without edits, By Skills Config, By Skill Family|Daily|\#|0| |Acceptance rate|Formula|Gen AI Log Metadata\[sys\_gen\_ai\_log\_metadata\]|\(Count of skill executions where Feedback is Accepted/Count of skill executions\)x100|By Skills Config|Daily|%|0| |Daily active users|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of daily unique users|By Gen AI Feature, By Skills Config, By Skill Family, By Generative AI Skill Execution Modality|Daily|\#|0| ## Custom skills indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Skill engagement trend by workflows|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of custom skill executions grouped by workflows|By Custom Skill \(Workflow Type\), By Custom Skill \(Feature Type\), By Custom Skill \(Product Type\), By Custom Skill Completion Status, By Skills Config|Daily| |0| |Skill engagement trend by products|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of custom skill executions grouped by products|By Custom Skill \(Workflow Type\), By Custom Skill \(Feature Type\), By Custom Skill \(Product Type\), By Custom Skill Completion Status, By Skills Config|Daily| |0| |Skill engagement trend by features|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of custom skill executions grouped by features|By Custom Skill \(Workflow Type\), By Custom Skill \(Feature Type\), By Custom Skill \(Product Type\), By Custom Skill Completion Status, By Skills Config|Daily| |0| |Daily unique users engaging with the skill|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count of unique users who executed custom skills|By Skills Config|Daily|\#|0| |Executed successfully|Formula|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|\(Count of custom skill executions with status Completed/Count of custom skill executions\)x100|By Skills Config|Daily|%|2| |Skills feedback|Automated|Generative AI Usage Log\[sys\_gen\_ai\_usage\_log\]|Count|By Feedback, By Skills Config|Daily|\#|0| ## AI Guardian offensive content guardrail indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Guardrail-added latency|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Average time taken by the guardrail to evaluate offensive content|By Skills Config|Daily|Milliseconds|0| |Percentage flagged as offensive|Formula|Generative AI Metric\[sys\_generative\_ai\_metric\]|\(Count of offensive content occurrences/Total number of LLM calls for which the guardrail was enabled\)x100|By Skills Config|Daily|%|0| |Total offensive content occurrences|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Count of offensive content occurrences|By Gen AI metric value, By Skills Config|Daily|\#|0| |Categories of offensive content|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Count of offensive content occurrences grouped by categories|By Offensiveness Type, By Skills Config|Daily|\#|0| |Offensive content occurrences by skill|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Count of offensive content occurrences grouped by skill|By Gen AI metric value, By Skills Config|Daily|\#|0| ## AI Guardian prompt injection guardrail indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Guardrail-added latency|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Average time taken by the guardrail to evaluate prompt injection|By Skills Config|Daily|Milliseconds|0| |Percentage flagged as prompt injection|Formula|Generative AI Metric\[sys\_generative\_ai\_metric\]|\(Count of prompt injection occurrences/Total number of LLM calls for which the guardrail was enabled\)x100|By Skills Config|Daily|%|0| |Total prompt injection occurrences|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Count of prompt injection occurrences|By Gen AI metric value, By Skills Config|Daily|\#|0| |Prompt injection occurrences by skill|Automated|Generative AI Metric\[sys\_generative\_ai\_metric\]|Count of prompt injection occurrences grouped by skill|By Gen AI metric value, By Skills Config|Daily|\#|0| ## User search analyzer indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Queries with Genius Results|Automated|Search Event\[sys\_search\_event\]|Count of search queries where Genius Result Displayed = true|AIS Search Application|Daily|\#|0| |Genius Result engagement|Automated|Genius Result Event Action\[sys\_search\_genius\_result\_event\_action\]|Count of genius results where Card Type = Now Assist Multi-Content Response and Action Type = Show Full Answer or Action Type = Ask a Follow Up or Action Type = uxf\_client\_action|AIS Search Application|Daily|\#|0| |Genius Result response time|Automated|Search Signal Event\[sys\_search\_signal\_event\]|Average \(Genius Result Response Time in Seconds\)|AIS Search Application|Daily|Seconds|0| |Genius Result to chat handoff|Automated|Genius Result Event Action\[sys\_search\_genius\_result\_event\_action\]|Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Ask a Follow Up|AIS Search Application|Daily|\#|0| |Genius Results citation engagement|Automated|Genius Result Event Action\[sys\_search\_genius\_result\_event\_action\]|Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = uxf\_client\_action|AIS Search Application|Daily|\#|0| |Feedback \(Thumbs up\)|Automated|Genius Result Event Action\[sys\_search\_genius\_result\_event\_action\]|Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Helpful|AIS Search Application|Daily|\#|0| |Feedback \(Thumbs down\)|Automated|Genius Result Event Action\[sys\_search\_genius\_result\_event\_action\]|Count of queries where Card Type = Now Assist Multi-Content Response and Action Type = Feedback and Action Value = Not Helpful|AIS Search Application|Daily|\#|0| |Genius Results with KB|Automated|Search Signal Genius Result Triggered Event\[sys\_search\_signal\_genius\_result\_triggered\_event\]|Count of queries where Source Table = kb\_knowledge|AIS Search Application|Daily|\#|0| |Genius Results with Catalog Item|Automated|Search Signal Genius Result Triggered Event\[sys\_search\_signal\_genius\_result\_triggered\_event\]|Count of queries where Source Table = sc\_cat\_item|AIS Search Application|Daily|\#|0| |Top 10 queries with KB Genius Result|Automated|Search Signal Genius Result Triggered Event \[sys\_search\_signal\_genius\_result\_triggered\_event\]|Top 10 queries with count of genius results where Source Table = kb\_knowledge|Not Applicable|Daily|Not Applicable|Not Applicable| |Top 10 queries with Catalog Item Genius Result|Automated|Search Signal Genius Result Triggered Event \[sys\_search\_signal\_genius\_result\_triggered\_event\]|Top 10 queries with count of genius results where Source Table = sc\_cat\_item|Not Applicable|Daily|Not Applicable|Not Applicable| ## ServiceNow Otto context menu analytics indicator details |Visualization|Indicator type|Indicator source table|Calculation|Available breakdowns|Frequency|Unit|Precision| |-------------|--------------|----------------------|-----------|--------------------|---------|----|---------| |Usage in this period|Automated|Generative AI Log\[sys\_generative\_ai\_log\]|Count of actions where Source is ServiceNow Otto context menu|By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability|Daily|\#|0| |Acceptance distribution|Automated|Generative AI Log\[sys\_generative\_ai\_log\]|Count of actions where content generated by ServiceNow Otto context menu grouped by Accepted or Not Accepted|By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability|Daily|\#|0| |Usage trend by skill|Automated|Generative AI Log\[sys\_generative\_ai\_log\]|Count of context menu actions grouped by AI skills|By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability|Daily|\#|0| |Capability distribution|Automated|Generative AI Log\[sys\_generative\_ai\_log\]|Count of context menu actions grouped by capability|By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability|Daily|\#|0| |Responses by feedback|Automated|Generative AI Log\[sys\_generative\_ai\_log\]|Count of actions where feedback for the content generated by ServiceNow Otto context menu grouped by Accepted or Rejected.|By NAcm implicit feedback, By Skills Config, By Feedback, By Status, By Skill Capability|Daily|\#|0|
| title | AI Analytics dashboard indicator details |
| description | Indicator details help you understand the data and calculations behind an indicator that is presented in the form of a visualization on the dashboard. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-analytics-dashboard-indicators.html |
| release | australia |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 10 |
| keywords | Now Assist AnalyticsindicatorsPlatform Analytics AdministrationGenAIGenerative AI |
| breadcrumb | AI Analytics referenceAnalyzing AI performanceExploring AI Admin HubAI Admin HubGenerative AI skillsEnable AI Experiences |