Activating actionable use cases from AI Admin Center

---
title: Activating actionable use cases from AI Admin Center
description: Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-center-actionable-use-cases.html
release: australia
topic_type: concept
last_updated: "2026-10-02"
reading_time_minutes: 2
keywords: [AI Admin Center, Now Assist Center, AI, AI setup]
breadcrumb: [Setting up AI capabilities and configurations, AI Admin Center, Getting started with AI, Enable AI Experiences]
---

# Activating actionable use cases from AI Admin Center

Actionable use cases are quick-start scenarios that help you rapidly adopt AI capabilities on your instance.

**Important:** Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see [AI Admin Center user experience \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-user-experience.md).

The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see [AI Admin Center workspace \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/now-assist-center-workspace.md).

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

## Overview of actionable use cases

Actionable use cases are represented as top action itemsin the first section of the home page. Eachitem shows a supported and ready-to-activate AI solution for your instance, such as activating an AI skill for ITSM or configuring a safety setting through AI Guardian.

Actionable use cases use generative AI to tailor the solution and guide setup. The system analyzes your instance profile, organizational context, license entitlements, installed products, and current AI enablement state to determine which use cases to display and in which order. Only use cases for products that you're entitled to use appear on the home page.

## Types of actionable use cases

The following are some examples of actionable use cases that may appear on your home page:

-   Let’s get you set up \(install essential AI plugins\)
-   Case summarization for CSM
-   Chat summarization for CSM
-   KB generation for CSM
-   Resolution notes generation for CSM
-   Chat summarization for ITSM
-   Incident summarization for ITSM
-   KB generation for ITSM
-   Resolution notes generation for ITSM

-   **[Install and configure essential AI plugins using AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/install-configure-essential-now-assist-plugins.md)**  
Install the plugins required to enable AI solutions on your instance before activating use cases.
-   **[View and activate actionable use cases in AI Admin Center \(Next Experience UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/activate-solution-now-assist-center.md)**  
View the top actions you can take right away to adopt AI capabilities on your instance.
-   **[View and activate your top actions in AI Admin Center \(Lux UI\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-lux-view-top-actions.md)**  
View the top actions you can take right away to adopt AI capabilities on your instance.

**Parent Topic:**[Setting up AI capabilities and configurations in AI Admin Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-admin-center-setting-up-ai.md)