AI Admin Center \(formerly Now Assist Center\)

Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.

Important: Lux is the new user experience for AI Admin Center. For more information on the Lux experience, see AI Admin Center user experience (Lux UI).

The Next Experience AI Admin Center workspace is being prepared for future deprecation and will no longer be supported. For more information on the Next Experience UI, see AI Admin Center workspace (Next Experience UI).

In AI Admin Center version 6.1, the Next Experience and Lux user interfaces are both available.

Get started

Explore[Omitted image "icon-aiac-landing-explore-aiac.png"] Alt text:Learn about AI Admin Center concepts and features.	Configure[Omitted image "icon-aiac-landing-configure-aiac.png"] Alt text:Set up AI Admin Center to get started.	ServiceNow Otto[Omitted image "bus-ai-otto.svg"] Alt text:Use the conversational interface to perform tasks and answer questions.
Increase AI readiness[Omitted image "icon-aiac-landing-ai-readiness.png"] Alt text:Find improvable areas in your instance to prepare for AI implementation.	Set up AI on your instance[Omitted image "icon-aiac-landing-ai-setup.png"] Alt text:Set up, manage, and optimize your AI solutions.	AI Agent Advisor[Omitted image "icon-aiac-landing-ai-agent-advisor.png"] Alt text:Discover opportunities in your instance to use AI agents to automate work
Monitor[Omitted image "icon-aiac-landing-monitor-ai.png"] Alt text: Monitor AI readiness, usage, and performance	Reference[Omitted image "icon-aiac-landing-references.png"] Alt text:Get details about AI Admin Center properties and components, such as roles and limitations.

**Note:** Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see [ServiceNow product tiers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/intelligent-experiences/ai-native-sku-overview.md).

Important:

Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

Troubleshoot and get help

Additional resources for AI products and solutions.
ServiceNow Community on AI and Intelligence.
Access real-time courses, self-paced training, and career resources at ServiceNow University.
Search the Known Error Portal for known error articles.
Contact Customer Service and Support.

AI limitations

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

Data processing

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

Data collection

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information extracted from documents. Customers can opt out of future data collection at any time, as described in the AI Opt-Out page.

For more information, see the ServiceNow AI documentation.

title	AI Admin Center \(formerly Now Assist Center\)
description	Set up, manage, and optimize your AI solutions on the ServiceNow AI Platform from a single workspace.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/intelligent-experiences/now-assist-center-landing-page.html
release	australia
topic_type	reference
last_updated	2026-10-01
reading_time_minutes	5
keywords	AI Admin CenterNow Assist CenterAIAI setup
breadcrumb	Getting started with AIEnable AI Experiences